Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
AdministrativeAssistant

Shaquita McGree

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Amazon
07.2023 - Current
  • Delivery Driver Associates strive to get every online order to the customer's door on-time
  • This job will require frequent stoppage with company van and delivering packages safely to the end customer! This is a physical, fast paced job
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Investment Planning Services Agent

State Farm
09.2022 - 06.2023
  • Explain to potential clients the type of financial services the company provides
  • Educate clients and answer questions about investment options and potential risk
  • Recommend investments to clients or select investments on their behalf
  • Help clients plan for specific circumstances, such as education or retirement
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Shipping/Warehouse Associate

Neiman Marcus
05.2022 - 06.2023
  • Capable of working in a team environment, and in various departments across the facility
  • Comprehensive utilization of warehouse systems including the RF scanner, User Interface, or handwritten log as applicable
  • Must be proficient in departmental processes as applicable to your assigned area
  • Communicate vendor and processing issues to Supervisor, Manager, Coordinator, or Lead
  • Communicate with fellow associates on shared assignments
  • Be flexible to work overtime as dictated by the business
  • Verify accuracy per SOP, and record/communicate discrepancies
  • Flex as needed to other job assignments directed by the management team
  • Focus and remain on task in a fast-paced environment to meet our customers expected level of service
  • Adhere to NM Safety standards
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Bis Student Operator

Dart Transit
09.2022 - 12.2022
  • Operates DART owned vehicles on prescribed routes as directed
  • Operates two-way bus radio system in accordance with DART established rules and regulations and the Federal Communication Commission (FCC)
  • Collects/records bus fares in accordance with DART procedures
  • Answers route questions and announcements from patrons and general public
  • Provides assistance to patrons as required
  • Completed accurate record-keeping tasks for operational data, enabling better-informed decision-making by management.
  • Promoted sustainability within operations by adhering to waste reduction policies and recycling initiatives whenever possible.
  • Actively participated in safety meetings to improve awareness among fellow operators about potential hazards associated with specific tasks or pieces of equipment.
  • Collaborated with team members to optimize production processes, resulting in higher output levels.

Content Review Specialist

Genpact
04.2020 - 09.2021
  • Assist our community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about client's products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what's right for our community in supporting the client's mission
  • Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Promoted a positive work environment by facilitating open discussions and encouraging feedback from team members.
  • Maintained up-to-date knowledge on industry trends and regulations, providing informed guidance to colleagues and clients alike.
  • Mentored junior review specialists, fostering professional growth and development within the team.
  • Conducted root cause analysis on recurring issues encountered during reviews; proposed viable solutions that led to long-term improvements.

Customer Service Representative III

Secures Technologies, Inc
09.2019 - 02.2020
  • Accurately document trouble tickets including troubleshooting steps to final resolution and root cause with full resolution confirmation being obtained from the customer for all owned tickets before closing
  • Proactively review and troubleshoot each components related to a monitoring event to ensure that the issue being investigated is not a repeat problem, so reviewing of previous ticket history is needed to rule that out
  • Serve as next level support/mentorship to ALL Technical Support Technicians to aid in broadening their overall knowledge and skillset and are the conduit for next level escalation of technical matters
  • Provide detailed troubleshooting/problem resolution as well as root cause analysis for all escalated tickets and or complex situations
  • Research and document trending analysis on customer reported network and platform inconsistencies and notify appropriate department of patterns established to implement corrective measures
  • Manage and track all escalated issues being reported internal & external to the Technical Support department
  • Responsible for maintaining appropriate Service Level Agreements (SLA's) on all Tech Support tickets generated for tracking
  • Ownership, review and updating of training materials included in Tech Support Wiki Database
  • Technical Support Technician III will be available and on call as needed for all escalated issues
  • Identify training opportunities, and improvements for Technical Support Technicians in all areas of technical discipline
  • Deliver operational analytics that focus on business process improvements
  • Regular trouble ticket queue review to ensure timely resolution of escalated customer issues and identify trends/patters
  • Attend and/or deliver training as requested by management
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Collections Specialist

iQor
02.2019 - 09.2019
  • Taking inbound calls regarding billing, and other customer's concerns
  • Making follow up outbound calls at customer request via email or phone
  • Updating information on client's information as needed for Data Base
  • Receiving Payment via phone debit cards, and checking accounts
  • Perform proper job tasks daily
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.

Dispatch Universal Agent

Mobilex USA
07.2018 - 05.2019
  • Assign Technologists to the proper general area and facilities as noted on the schedule
  • Page Technologist for 'STAT', ASAP and PRIORITY homes
  • Voice mail Technologist for 4 hour and 2 hour STAT turn around times
  • Communicate and report problems with house Supervisor and Field Supervisor
  • Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases
  • Must inform client of any delays after 1 hour for STAT cases
  • Must assist Technologist with a variety of daily needs (directions, case type, client info)
  • Must be willing to cross-train into Customer Service role
  • Answer phones in a timely manner (within 3 rings)
  • Flexible to assist with overflow orders (client orders)
  • Must assign STAT cases within 10 minutes of appearing on screen
  • Must assign regular calls within 15 minutes of appearing on screen
  • Persistently dispatch all calls to Tech (page twice)
  • Focus on assigned dispatch area, but must be aware of activity in other areas
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Assisted in developing new strategies for improving overall team performance based on data analysis.
  • Collaborated with cross-functional teams to address complex customer issues effectively.
  • Handled escalated calls, defusing tense situations and achieving resolutions that satisfied both the customer and company interests.
  • Delivered exceptional service by consistently exceeding performance metrics and quality standards.
  • Identified opportunities for process improvement, driving efficiency gains across the department.

Customer Service Representative

OptumRx
12.2014 - 04.2017
  • Taking inbound calls from Pharmacy's, Doctor's, and insurance member's
  • Answering questions regarding different types of information that my Optum offered
  • Updating information for different client's

EVS Housekeeper

Methodist Hospitals
01.2016 - 10.2016
  • Cleans, mops, and sanitizes resident rooms, toilets, and baths
  • Cleans windows, windowsills, window treatments, walls, and furniture
  • Performs special cleaning of rooms, disinfects walls, floors and furnishings
  • Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, and dining areas

EVS

Baylor Hospital Dallas
08.2013 - 12.2014
  • Cleans, mops, and sanitizes resident rooms, toilets, and baths
  • Cleans windows, windowsills, window treatments, walls, and furniture
  • Performs special cleaning of rooms, disinfects walls, floors and furnishings
  • Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, and dining areas

Education

High School Diploma -

Z.Tolliver Private School
Dallas
06-2010

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Punctual and Reliable
  • Problem-Solving
  • Dependable and reliable
  • Time Management
  • Order picking and processing
  • Local routes understanding
  • Complex Problem-Solving
  • Route Planning
  • Quality Assurance
  • FLUENT IN English
  • Payment Collection
  • Database Management

Accomplishments

  • Received employee of the month achievement award at Lucky7,Iqor,State Farm .

Languages

English
Full Professional

Interests

  • Participating in cultural exchange programs and homestays
  • Community Cleanup
  • Avid Reader
  • Supporting STEM education initiatives and mentorship programs
  • I enjoy helping others and giving back to the community
  • Virtual Reality
  • Reading
  • App Development
  • Fundraising Events
  • Environmental Conservation Projects
  • Volunteering
  • I like working with my hands and fixing things
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Delivery Driver

Amazon
07.2023 - Current

Investment Planning Services Agent

State Farm
09.2022 - 06.2023

Bis Student Operator

Dart Transit
09.2022 - 12.2022

Shipping/Warehouse Associate

Neiman Marcus
05.2022 - 06.2023

Content Review Specialist

Genpact
04.2020 - 09.2021

Customer Service Representative III

Secures Technologies, Inc
09.2019 - 02.2020

Collections Specialist

iQor
02.2019 - 09.2019

Dispatch Universal Agent

Mobilex USA
07.2018 - 05.2019

EVS Housekeeper

Methodist Hospitals
01.2016 - 10.2016

Customer Service Representative

OptumRx
12.2014 - 04.2017

EVS

Baylor Hospital Dallas
08.2013 - 12.2014

High School Diploma -

Z.Tolliver Private School

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Shaquita McGree