Quitman Ward
Baton Rouge,LA
Summary
Dynamic and results-oriented professional with a diverse background spanning IT support, warehouse operations, and customer service, notably at Quitman’s LLC. Excelled in enhancing system efficiency and providing exceptional customer support, demonstrating strong problem-solving skills and a commitment to excellence. Skilled in vehicle maintenance and team collaboration, I consistently deliver high-quality outcomes, leveraging both technical and interpersonal abilities to drive success.
Hardworking employee enthusiastic about learning Different field’s inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver, Warehouse Orders
Quitman’s LLC
West Monroe, LA
08.2023 - Current
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
Line Technician
Avflight
06.2023 - Current
- Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
- Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
- Documented all operations and managed communication with team members.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
- Maintained and operated automated manufacturing equipment.
- Improved system efficiency by performing routine maintenance and repairs on electrical, hydraulic, and mechanical components.
- Maintained detailed records of all maintenance activities, contributing to comprehensive asset management strategies.
- Assisted in training new technicians, sharing knowledge and best practices to promote skill development within the team.
- Upheld environmental standards through proper disposal of hazardous materials according to prescribed protocols.
- Boosted customer satisfaction, promptly addressing and resolving service issues.
- As An Aircraft Fueler our responsible is for safely and efficiently refueling airplanes at airports, ensuring they have the proper amount of fuel needed for their journeys.
- We collaborate with airline operations personnel to manage aircraft movement on the ground, and assist passengers by positioning boarding equipment such as staircases and gangways during departure and arrival processes.
IT Technician
Maximus
Harrisburg, PA
05.2022 - 01.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
Call Center Representative
Pa Health Partners
Harrisburg, PA
02.2021 - 07.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
IT Support Specialist
Santander Consumer USA
Harrisburg, PA
01.2021 - 01.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Home Builder
Melvin’s Painting
West Monroe, LA
08.2018 - 01.2021
- Utilized advanced project management software to track progress, maintain budgets, allocate resources effectively during the home building process.
- Stayed current on industry trends through attending conferences/workshops and incorporating new technologies into the home building process.
- Negotiated favorable contracts with suppliers, securing quality materials at competitive prices for home construction projects.
- Maintained strict safety standards on job sites, reducing the number of accidents and injuries among workers.
Mentor Teacher
AmeriCorps NCCC
West Monroe, LA
06.2020 - 09.2020
- Developed innovative lesson plans, resulting in increased student engagement and retention of material.
- Established strong rapport with students through genuine interest in their well-being, academic growth, and personal achievements.
- Integrated project-based learning activities into instruction, encouraging critical thinking skills and real-world connections for students.
- Strengthened student performance through consistent feedback, assessment, and targeted support.
- Improved student comprehension by incorporating diverse teaching methods and materials tailored to individual learning styles.
- Championed professional development opportunities, staying current with educational trends to continuously enhance teaching skills.
Education
High School Diploma -
West Monroe High School
West Monroe, LA06.2020
Skills
- Loading and unloading
- Order picking
- Heavy lifting
- Warehouse safety
- Customer service
- Pallet jack handling
- Vehicle maintenance
- Route planning
- Stock control
- Positive attitude
- Valid Driver's license
- Vehicle cleaning and maintenance
- Attention to detail
- Problem-solving
- Time management skills
- Teamwork and collaboration
- Knowledge of aviation fueling procedures and safety protocols
- Physical fitness and ability to work in outdoor environments
- Flexibility to work irregular hours and shifts, including weekends and holidays
- Communication
- Loading and unloading
- Active listening
- Patience
- Ability to communicate complex issues to consumers or staff
- Leadership
- Attention to detail
- Dedicated and Determined
Accomplishments
Most Diligent
Certification
Aircraft Towing
Security and Safety
Aircraft Maintenance
Vehicle maintenance
Timeline
Driver, Warehouse Orders
Quitman’s LLC
08.2023 - Current
Line Technician
Avflight
06.2023 - Current
IT Technician
Maximus
05.2022 - 01.2023
Call Center Representative
Pa Health Partners
02.2021 - 07.2022
IT Support Specialist
Santander Consumer USA
01.2021 - 01.2022
Mentor Teacher
AmeriCorps NCCC
06.2020 - 09.2020
Home Builder
Melvin’s Painting
08.2018 - 01.2021
High School Diploma -
West Monroe High School