Quivari Bush
Riverview,FL
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
10
10
years of professional experience
Work History
Senior Consultant
Aetna, A CVS Health
02.2020 - Current
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Developed custom solutions based upon clients' strict requirements.
- Determined areas for improvement and implemented processes to alleviate problems.
- Streamlined processes to cut downtime and optimize employee productivity.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Managed monetary transactions with perfect accuracy, which elevated customer satisfaction ratings.
Warehouse Associate
Amazon
09.2022 - 07.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Underwriting Assistant
Progressive Auto Insurance
01.2018 - 02.2020
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Produced ad hoc reports and documents for senior team members.
- Entered payments, account information and call logs into Customer relationship management system.
- Reviewed sales contracts, appraisals, titles and deeds to effectively underwrite policy.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Team Coach
Convergys
05.2016 - 12.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers and contractors through positive attitude and attentive response.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Service Specialist
CSI Companies
07.2015 - 02.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Contractor's Helper
Levicy Construction Llc
08.2013 - 03.2015
- Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
- Presented bids to potential customers to increase business growth.
- Issued purchase orders and coded invoices for payment to verify contractor billings.
- Operated variety of power tools and hand tools.
- Followed safety protocols on job sites.
- Followed instructions from construction project managers and supervisors.
- Liaised with carpenters or electricians to complete duties.
- Tested construction equipment to verify working condition.
- Maintained knowledge of safety practices for removing hazards from working sites.
Education
No Degree - Business Management
Paine College
Augusta, GA05.2013
High School Diploma -
Academy Of Richmond County High School
Augusta, GA05.2008
Skills
- Negotiation
- Balance Accounts
- Materials Estimates
- Database Management System Software
- Microsoft Outlook
- Time Management
- Microsoft word & one note
- Microsoft Excel
- Cost Management
- Customer Service Management
- Team Collaboration
- Database Uploading
Timeline
Warehouse Associate
Amazon
09.2022 - 07.2023
Senior Consultant
Aetna, A CVS Health
02.2020 - Current
Underwriting Assistant
Progressive Auto Insurance
01.2018 - 02.2020
Team Coach
Convergys
05.2016 - 12.2017
Customer Service Specialist
CSI Companies
07.2015 - 02.2016
Contractor's Helper
Levicy Construction Llc
08.2013 - 03.2015
No Degree - Business Management
Paine College
High School Diploma -
Academy Of Richmond County High School
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