Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quiyanna L. Jones

Arlington,TX

Summary

Dependable healthcare administration associate with nine years' experience in providing basic care and treatment to patients while offering customer service and education to patients and their families on health issues. Skilled in insurance verification, diagnosing problems and measuring vital signs and documenting medical records and interpreting medical reports with doctors' prescriptions. Possess comprehensive knowledge of wide medical terminology with an ability to communicate in a professional manner through writing, verbally, and MS Office and medical-related software. CPR and First Aid certified.

Overview

10
10
years of professional experience

Work History

Patient Services Specialist II

Baylor Scott & White
10.2024 - Current
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Streamlined the registration process for improved patient experience and reduced wait times.
  • Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
  • Contacted insurance company to verify patient coverage before visit.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

Advance Medical Support Assistant

Department of Veteran Affairs
09.2023 - 04.2024
  • Support clinics regarding clinic profile management and prepares correspondence and memos
  • Collect and updates insurance information from Veterans, family members and other eligible patients
  • Determine the nature of request and provide the information desired using privacy rules and established clinic processes
  • Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable
  • Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage
  • Enters Veterans seeking emergent/urgent care, scheduling appointments accurately
  • Pre-Registers Veterans during check-in and utilizing call lists to contact Veterans before their scheduled visits
  • Incumbent updates all patient demographics
  • Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient

Lead Patient Access Representative

Texas Health Family Care
12.2021 - 09.2023
  • Answer approximately 30-50 phone calls and directs them to appropriate departments
  • Schedule approximately 30-50 phone calls and appointments according to office guideline
  • Follow up with about 20 patients regarding the Missed Appointment Policy and sends out the appropriate communications
  • Obtain accurate patient and insurance information, collecting copays, and deductible amounts
  • Copy/scan patient access related hard copy materials (e.g
  • ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record
  • Prepare charts for patient appointments making sure all necessary information is complete
  • Conduct patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments
  • Perform record filing and retrieval and assisting with the filing of registration documentation in electronic medical records using Epic for EMR systems
  • Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment

Patient Access Representative

Urology Partners
10.2020 - 06.2021
  • Oversaw the admittance and dismissal of patients and visitors from healthcare facilities
  • Greeted patients and caregivers and assisted with checking in and checking out
  • Recorded important patient information, including insurance information
  • Updated electronic health records while obtaining pre-approval for treatment
  • Relayed information between patients and staff members, providing them with necessary updates
  • Worked with insurance companies, assisted with billing and coding, obtained payment information, and processed payments
  • Referred patients to outside agencies when unable to meet their needs
  • Made sure patients have proper post-treatment instructions when checking out, if necessary

Caregiver

Travanse Living Retirement Home
03.2018 - 10.2020
  • Assisted 12-20 clients with personal care and basic food preparation
  • Oversaw medication and prescriptions usage, appointment reminders, and administered medication to clients
  • Provided mobility assistance in home and transportation outside of the home
  • Served as a stable companion and supporter in all matters; personal, health-related, and emotional
  • Oriented and or grounded client with specific diagnoses, while relaying information from a doctor to family members
  • Gave back-up care (or respite) services to relieve for breaks
  • Followed client care plan and record/ report any changes observed

Medical Assistant

Hawthorne Behavioral Health
07.2016 - 05.2018
  • Educated 15-30 patients on medications, special diets, and other physician-ordered instructions
  • Medical office and records management
  • Explained treatment procedures to patients
  • Medical billing and coding
  • Bookkeeping and filing
  • Took patient vitals and performed other phlebotomy procedures
  • Patient scheduling and treatment education
  • Ancillary testing
  • HIPAA & JCAHO Knowledge

Home Health Aide

Home Health Care
02.2015 - 07.2016
  • Monitored 12-20 clients condition by observing physical and mental conditions, intake and output, nutrition advisement, and exercise
  • Worked with a staff of 12 to provide housekeeping, laundry services, and other household requests
  • Assisted patients by providing personal services, such as, bathing, dressing, and grooming
  • Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques, and equipment for personal hygiene
  • Instructed family members of client on proper lifting techniques
  • Recorded patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions
  • Maintained a safe, secure, and healthy patient environment by following ASEPSES standards and procedures, maintained security precautions, followed prescribed dietary requirements, and nutrition standards
  • Protected the home care agency by adhering to professional standards, home care policies and procedures; federal, state, and local requirements

Education

Diploma - Medical Assisting

Everest College
01.2010

Skills

  • Data Entry (75 WPM)
  • Billing and Coding
  • Recordkeeping and Filing
  • Incoming/Outgoing Correspondence
  • Scheduling
  • Inventory
  • Vitals and Phlebotomy
  • Medication Monitoring
  • Treatment and Care Plans
  • Dietary and Nutrition Plans
  • Intake and Outtake Procedure
  • Home Health Care

Timeline

Patient Services Specialist II

Baylor Scott & White
10.2024 - Current

Advance Medical Support Assistant

Department of Veteran Affairs
09.2023 - 04.2024

Lead Patient Access Representative

Texas Health Family Care
12.2021 - 09.2023

Patient Access Representative

Urology Partners
10.2020 - 06.2021

Caregiver

Travanse Living Retirement Home
03.2018 - 10.2020

Medical Assistant

Hawthorne Behavioral Health
07.2016 - 05.2018

Home Health Aide

Home Health Care
02.2015 - 07.2016

Diploma - Medical Assisting

Everest College

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Quiyanna L. Jones