Qujuana Parrish
Mobile
Summary
Compassionate and detail-oriented healthcare support professional with experience in patient interaction, clerical tasks, scheduling, and front-office operations. Skilled in providing excellent customer service, managing patient intake, and supporting clinic workflows in fast-paced medical environments. Seeking to contribute strong communication and administrative abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Assistant
SYNERGY HomeCare
06.2022 - 09.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Educated patients and families about health management and wellness strategies.
- HIPAA Compliance
Customer Service Representative
The Results
01.2021 - 04.2022
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Assisted in training new team members on customer service protocols and systems.
- Maintained accurate records of customer interactions using CRM software for follow-up actions.
- Collaborated with cross-functional teams to enhance customer experience and address issues promptly
- Monitored high-volume inbound and outbound calls to reach account resolution targets.
- Educated customers on account terms, fees, due dates, and consequences of nonpayment.
Verified customer identity and maintained confidentiality during all interactions.
Billing & Collections Representativ
Hunters
04.2019 - 01.2021
- Contacted customers regarding past-due accounts and assisted them with bringing accounts current through payments or customized payment plans.
- Communicated professionally and empathetically while navigating sensitive financial situations.
- Resolved customer concerns by explaining account details, policies, payment options, and next steps.
- Used probing questions to accurately identify customer needs and determine the best resolution path.
- Entered detailed notes, payment agreements, and account updates into electronic systems with accuracy.
- Maintained strong knowledge of promotions, payment policies, and security practices to ensure compliance.
Education
Associate of Applied Science -
Remington College
Mobile, ALHigh School Diploma -
Benjamin Banneker Hugh School
Atlanta, GA05.2018
Skills
- Patient registration and check-in/check-out
- Appointment scheduling and call handling
- Compassionate patient communication
- Front desk operations & visitor support
- Filing, scanning, and organizing medical records
- Insurance verification basics
- Multitasking in fast-paced clinical environments
- Attention to detail & accuracy
- Medical terminology
- HIPAA compliance & patient confidentiality
- Infection control and safety awareness
- Understanding of clinical workflows
- EMR/EHR systems
- Multi-line phone systems
- Microsoft Office (Word, Excel, Outlook)
- Strong communication
- Time management
- Problem-solving
- Active listening
- Team collaboration
Certification
- CCMA (started / preparing)
- CPR/BLS
- HIPAA training
- Medical terminology coursework
Timeline
Care Assistant
SYNERGY HomeCare
06.2022 - 09.2025
Customer Service Representative
The Results
01.2021 - 04.2022
Billing & Collections Representativ
Hunters
04.2019 - 01.2021
Associate of Applied Science -
Remington College
High School Diploma -
Benjamin Banneker Hugh School