Qumetrice Walker
MEMPHIS,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Applied Business Solutions
08.2022 - 12.2023
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Sales Associate
Royal
11.2018 - 06.2021
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Developed strong rapport with customers and created positive impression of business.
Insurance Advisor
Connexion Point
04.2013 - 10.2018
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
- Consistently updated knowledge on regulatory changes impacting the insurance industry to maintain compliance at all times.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
Education
High School Diploma -
Melrose High School
Memphis, TNSkills
- Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
- Demonstrated ability to work effectively between teams and maintaining positive dynamics
- Skilled in decision making, conflict resolution and strategic planning, enabling successful project execution and team efficiency
- An effective written and verbal communicator, with the ability to convey information clearly and concisely
- Quick to embrace challenge and changes in priority, providing significant result and high levels in accuracy
- Able to work well in team, contributing ideas and cooperating with others to achieve common goals
Certification
Life and Health insurance Licenses
Timeline
Insurance Specialist
Applied Business Solutions
08.2022 - 12.2023
Sales Associate
Royal
11.2018 - 06.2021
Insurance Advisor
Connexion Point
04.2013 - 10.2018
High School Diploma -
Melrose High School
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