Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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QUNA BROUGHTON

Lawrenceville,GA

Summary

Motivated Professional with specialized expertise in Talent Acquisition, Full Cycle Recruitment, Transportation Logistics, and Customer Support, machine operator. Demonstrated success in managing diverse industries including Marketing, Sales, Engineering, Procurement, and Construction (EPC). A proactive self-starter known for fostering positive team interactions through strong organizational, interpersonal, and customer-centric skills.

Overview

17
17
years of professional experience

Work History

Driver Supervisor

Swiftmotionlogistics
01.2024 - Current
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
  • Handled disciplinary actions when necessary while maintaining professionalism and fairness.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.

Machine Operator

KPP Services
06.2019 - 02.2025
  • Supervised machine activities with precision.
  • Operated machinery efficiently to meet production targets.
  • Optimized processes for machine production.

General Support Advisor

Walmart
02.2018 - 04.2023
  • Provided regular updates on vacancy progress, assessment outcomes, and resourcing lookahead with stakeholders
  • Gathered accurate forecasting data from functional/business areas to identify and manage available internal resources
  • Communicated manpower forecasts effectively
  • Promoted vacancies and employer brand via internal channels
  • Maintained proactive communication with candidates to ensure a positive experience throughout the application process
  • Liaised with HR to address candidate queries and coordinate responses
  • Facilitated the movement of candidates through the resourcing process, encouraging proactive feedback from Hiring Managers and HR teams
  • Provided feedback from business areas on aspects of the resourcing process requiring improvement or effectiveness.

HR Generalist

Worldcrop
02.2010 - 05.2017
  • Conducted Full Cycle Recruitment, utilizing creative sourcing techniques, specializing in Telecommunication, Engineering, Energy, Water, and Solar positions
  • Managed record and documentation retention processes
  • Conducted new hire orientation and onboarding procedures, including offer letters, e-Verify, criminal background checks, drug screening, and benefits coordination
  • Negotiated pay rates and other contractual terms with candidates
  • Conducted labor studies for new and upcoming projects
  • Proactively sourced and maintained a talent pool for present and future positions
  • Ensured recruitment Service Level Agreements (SLAs) were met as mutually agreed with hiring managers and clients
  • Followed up regularly with hiring managers and candidates to ensure the timeliness of the recruitment process
  • Contributed to talent acquisition and performance management initiatives.

Customer Support Analyst

Vista Tech
01.2008 - 07.2010
  • Introduced and promoted new sales promotions and services
  • Resolved customer issues and provided follow-up to ensure satisfaction
  • Managed order and payment processing
  • Routed customer calls to appropriate departments
  • Collaborated with management and stakeholders on process improvement initiatives
  • Handled multiple phone lines and email correspondence.

Education

GED -

Gwinnett Technical College
Lawrenceville, GA
05-2000

Skills

  • SAP
  • Oracle/PeopleSoft
  • Microsoft Office
  • Taleo
  • Success Factor
  • TKC/Kronos/ADP
  • ICIMS
  • Voyager
  • SkillSoft/Virtual
  • Talent Acquisition
  • Benefit Plan Administration
  • Training & Development
  • Full Cycle Recruitment
  • Inclusion & Diversity
  • Staffing & Retention

Affiliations

Active Member of Society for Human Resource Management (SHRM)

References

References available upon request.

Timeline

Driver Supervisor

Swiftmotionlogistics
01.2024 - Current

Machine Operator

KPP Services
06.2019 - 02.2025

General Support Advisor

Walmart
02.2018 - 04.2023

HR Generalist

Worldcrop
02.2010 - 05.2017

Customer Support Analyst

Vista Tech
01.2008 - 07.2010

GED -

Gwinnett Technical College

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