Qunasha Hicks
Manning,SC
Summary
Dynamic customer service professional with proven expertise in drawer management and a strong ability to maintain calm under pressure. Excelled at Verizon by enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in CRM and adaptability, consistently delivering results that exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Burger chick
Manning , SC
10.2023 - 08.2024
- Answer the phone order.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers promptly and responded to questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted and balanced cashier drawers.
- Answered customer questions and provided store information.
- Keep the lobby and front clean.
Customer Service Representative
Verizon
Elgin, SC
07.2018 - 09.2023
- Answer inbound calls.
- Assist with customers' payments, online technical issues.
- Sales in upgrades and insurance to insure devices.
- Assist with phone technical issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Gas Station
Manning, South Carolina
10.2017 - 06.2018
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Cashier
Burger King
Manning, South Carolina
07.2017 - 10.2017
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted and balanced cashier drawers.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
Cashier
McDonald's
Manning, SC
07.2016 - 06.2017
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted and balanced cashier drawers.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Manning High School
Manning, SC06-2020
Skills
- Order coordination
- Drawer management
- Check processing
- Customer relationship management (CRM)
- Data entry proficiency
- Cash handling expertise
- Customer service
- Payment collection
- Multitasking and organization
- Adaptability and flexibility
- Calm demeanor
Timeline
Customer Service Cashier
Burger chick
10.2023 - 08.2024
Customer Service Representative
Verizon
07.2018 - 09.2023
Cashier
Gas Station
10.2017 - 06.2018
Cashier
Burger King
07.2017 - 10.2017
Cashier
McDonald's
07.2016 - 06.2017
High School Diploma -
Manning High School
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