Qunazia Gardner
Georgetown,SC
Summary
Adept at enhancing operational efficiency and safety, I significantly reduced unauthorized access incidents by 25% at South Carolina Ports Authority. My expertise in healthcare policy compliance and patient advocacy, combined with strong problem-solving and teamwork skills, drives positive outcomes in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Terminal Officer
South Carolina Ports Authority
08.2020 - Current
- Monitored access control points to ensure the safety of personnel, visitors, and property, implementing security measures that reduced unauthorized access incidents by 25%.
- Utilized surveillance equipment to detect suspicious activities and responded promptly to alarms and security requests, ensuring a secure environment.
- Maintained detailed records of all entries, exits, and incidents, enhancing operational accountability and compliance with safety protocols.
- Assisted in training new Officers on security policies and procedures, promoting a culture of safety and vigilance.
Surety Bondsman
2X Bail Bonds
03.2022 - 08.2024
- Provided bail services to clients, ensuring compliance with legal requirements and company policies during the bonding process.
- Conducted thorough background checks and risk assessments on clients to determine eligibility for bail bonds.
- Established and maintained strong relationships with clients, guiding them through the bail process and addressing their concerns.
- Developed and implemented marketing strategies to attract new clients and promote bail services within the community.
- Collaborated with law enforcement and legal professionals to facilitate timely bail processing and client release.
Patient Benefits Advisor
Parallon
07.2016 - 09.2017
- Remained up-to-date with eligibility requirements for Medicaid across several states, Social Security, and various assistance programs.
- Assisted in scheduling appointments for patients with the Social Security Administration, improving access to necessary services.
- Met with patients to discuss insurance benefits, collect appropriate point-of-service payments, and screen for eligibility for assistance programs.
- Identified and corrected errors in billing and patient responsibility, ensuring accurate financial records and compliance with regulations.
- Completed and filed Medicaid applications along with all necessary state and hospital forms, facilitating timely processing for patients.
- Expedited claim processing times by promptly submitting documentation required for prior authorizations or appeals on behalf of patients.
- Identified opportunities for cost savings by regularly reviewing patient accounts and recommending adjustments to align with benefit parameters.
- Served as a resource for clinical staff members needing clarification on benefit-related issues or seeking guidance on complex insurance scenarios impacting patient care.
- Assisted in maintaining compliance with regulatory requirements by staying up-to-date on industry changes and updating internal processes accordingly.
- Collaborated with interdisciplinary healthcare teams to ensure accurate benefit utilization for optimal patient care outcomes.
- Conducted comprehensive patient intake interviews to assess financial needs and determine appropriate benefit programs or assistance options.
- Improved patient satisfaction by addressing inquiries and resolving issues related to benefits, eligibility, and coverage.
- Provided exceptional customer service during high-stress situations, displaying empathy and professionalism when addressing sensitive patient concerns.
- Contributed to revenue growth through effective negotiation of payment arrangements between patients, insurers, and providers when necessary.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Promoted preventative healthcare practices among patients by providing education regarding wellness program offerings covered under their respective insurance plans.
- Supported continuous quality improvement efforts by participating in staff meetings, trainings, and performance evaluations related to the Patient Benefits Specialist role.
Customer Service Representative
Sykes
01.2016 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
Associate - Healthcare Management
Southern New Hampshire University
Hooksett, NHDiploma -
Georgetown High School
Georgetown, SC06.2014
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Information Verification
- Emergency Response
- Emergency and non-emergency response
- Court appearances
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Healthcare Policy & Compliance: Strong understanding of HIPAA regulations, legalities, and ethical considerations in healthcare settings
- Patient Engagement & Advocacy: Committed to improving patient satisfaction through effective communication and personalized service
- Healthcare Eligibility & Benefits Coordination: Expertise in Medicaid, Social Security, and assistance program eligibility requirements
- Data Management & Analysis: Proficient in data entry, document control, and analysis to support healthcare operations and decision-making
- Microsoft Office Suite: Advanced skills in Excel, Word, and PowerPoint for reporting, presentations, and data management
- Healthcare Project Management: Knowledgeable in project planning and execution, including resource allocation and timeline management
- Critical Thinking & Problem Solving: Strong analytical abilities to identify issues and develop effective solutions in high-pressure environments
- Team Collaboration & Training: Experienced in training new staff and volunteers, fostering teamwork and compliance with operational standards
Certification
CPR
Insurance producer
Timeline
Surety Bondsman
2X Bail Bonds
03.2022 - 08.2024
Terminal Officer
South Carolina Ports Authority
08.2020 - Current
Patient Benefits Advisor
Parallon
07.2016 - 09.2017
Customer Service Representative
Sykes
01.2016 - 06.2017
Associate - Healthcare Management
Southern New Hampshire University
Diploma -
Georgetown High School
CPR
Insurance producer
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