Qunisha Starks
Vine Grove,KY
Summary
Driven professional with a proven track record in the military, excelling in customer service and human resources roles. Demonstrated expertise in conflict resolution and time management, achieving over 90% customer satisfaction and consistently surpassing performance targets. Skilled in multitasking and fostering team collaboration, significantly enhancing operational efficiency and employee engagement.PreviewSave & Next
Overview
5
5
years of professional experience
Work History
Customer Service Account Manager, Remote
Army
Fort Knox, KY
02.2021 - Current
- Exceeded performance targets for response time and customer satisfaction for 35 consecutive months
- Trained new hires on company policies and best practices for customer interactions
- Exhibited high energy and professionalism when dealing with customers and staff.
- Delivered clear and concise product guidance, resulting in an over 90% customer service satisfaction
- Collaborated with a multitude of cross-functional teams to resolve complex issues, maintaining high customer satisfaction
Human Resources Specialist
Army
Junction City, KS
01.2020 - 02.2021
- Fielded employee inquiries related to promotions, appraisals, vacation, sick leave, pay and benefits.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Worked alongside senior leaders to deploy new training strategies.
Education
MBA - Concentration in Human Resources
Southeastern Oklahoma State University
Durant, OK12-2022
Bachelor of Science - Human Resource Management
Post University
Waterbury08-2019
Skills
- Marketing support
- Escalation management
- Time Management and Organization
- Reporting and documentation
- Email Etiquette
- Complaint Handling
- Ability to work independently and remotely
- Conflict Resolution and problem-solving
- Multi-tasking and attention to detail
Timeline
Customer Service Account Manager, Remote
Army
02.2021 - Current
Human Resources Specialist
Army
01.2020 - 02.2021
MBA - Concentration in Human Resources
Southeastern Oklahoma State University
Bachelor of Science - Human Resource Management
Post University
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