Qunnita Mayo
Durham,NC
Summary
Detail-oriented Tax Associate with extensive experience in tax preparation and customer support. Combines proficiency in TurboTax and QuickBooks with a commitment to compliance and client service, ensuring accurate tax filings and prompt resolution of client inquiries.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Associate
Intuit
02.2024 - Current
- Prepared tax returns for individual and business clients using TurboTax software.
- Reviewed client financial documents to ensure accuracy and compliance with regulations.
- Assisted clients with inquiries regarding tax liabilities and refund statuses.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
Customer Support Specialist
Assurant
09.2024 - 12.2025
- Processed payment transactions efficiently using various payment processing systems.
- Reviewed and verified transaction details to ensure accuracy and compliance.
- Assisted customers with payment inquiries and resolved issues promptly.
Customer Care Representative
Conduent
09.2023 - 02.2024
- Delivered customer service by resolving complaints and answering inquiries, enhancing client understanding of healthcare services.
- Managed inquiries on insurance coverage and benefit details, ensuring accurate information delivery to clients.
- Checked patients' insurance eligibility before appointments, facilitating smoother patient experiences.
- Adhered to HIPAA regulations when handling confidential patient information.
Sales Associate
Charter Spectrum
02.2023 - 09.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Care Professional
American Express
02.2022 - 01.2023
- Assisted customers with account inquiries and transaction requests daily.
- Educated clients on banking products, services, and digital tools available.
- Maintained up-to-date knowledge of banking regulations and compliance requirements.
- Managed customer records securely while ensuring data privacy standards were met.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Product Support Representative
Omni Interactions
10.2021 - 01.2023
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer SBSEG/Quickbooks and Turbotax accounts as Intuit contractor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative/Contractor
NexRep
08.2020 - 11.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded promptly to inquiries and requests from prospective customers, ensuring clarity and understanding.
- Educated customers on billing, payment processing, and support policies to enhance overall customer experience.
Education
GED -
Durham Technical Community College
Durham, NC04-2009
Skills
- Tax preparation
- Tax compliance
- Payment processing
- Attention to detail
- Customer service
- Desktop support
- Windows expertise
- Call management
Certification
- Real Estate License - Inactive
Timeline
Customer Support Specialist
Assurant
09.2024 - 12.2025
Tax Associate
Intuit
02.2024 - Current
Customer Care Representative
Conduent
09.2023 - 02.2024
Sales Associate
Charter Spectrum
02.2023 - 09.2023
Customer Care Professional
American Express
02.2022 - 01.2023
Product Support Representative
Omni Interactions
10.2021 - 01.2023
Customer Service Representative/Contractor
NexRep
08.2020 - 11.2022
GED -
Durham Technical Community College