Quntia Smith
Atlanta,GA
Summary
Diligent Transportation Security Officer with several years background in transportation security. Communicate effectively with passengers to promote expeditious screening processes. Proficient in operation of x-ray and other security equipment.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer (Full-time)
TSA
07.2019 - Current
- Inspect carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation.
- Conduct breaks and lunches thought out the day.
- Set up lanes and Maintain rotations.
- Calibrating machines at the start of the shift.
- Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.
- Check passengers' tickets to ensure that they are valid, and to determine whether passengers have designations that require special handling, such as providing photo identification.
- Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems.
- Perform pat-down or hand-held wand searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches.
- Notify supervisors or other appropriate personnel when security breaches occur.
- Send checked baggage through automated screening machines, and set bags aside for searching or rescreening as indicated by equipment.
- Decide whether baggage that triggers alarms should be searched or should be allowed to pass through.
- Follow those who breach security until police or other security personnel arrive to apprehend them.
- Inform other screeners when baggage should not be opened because it might contain explosives.
- Inspect checked baggage for signs of tampering.
- Ask passengers to remove shoes and divest themselves of metal objects prior to walking through metal detectors.
- Close entry areas following security breaches or reopen areas after receiving notification that the airport is secure.
- Challenge suspicious people, requesting their badges and asking what their business is in a particular areas.
- Patrol work areas to detect any suspicious items.
- Contact police directly in cases of urgent security issues, using phones or two-way radios.
- Record information about any baggage that sets off alarms in monitoring equipment.
- Watch for potentially dangerous persons whose pictures are posted at checkpoints.
- Contact leads or supervisors to discuss objects of concern that are not on prohibited object lists.
- Confiscate dangerous items and hazardous materials found in opened bags and turn them over to airlines for disposal.
- Monitor passenger flow through screening checkpoints to ensure order and efficiency.
- Inform passengers of how to mail prohibited items to themselves, or confiscate these items.
- Provide directions and respond to passenger inquiries.
- Direct passengers to areas where they can pick up their baggage after screening is complete.
- View images of checked bags and cargo, using remote screening equipment, and alert baggage screeners or handlers to any possible problems.
- Locate suspicious bags pictured in printouts sent from remote monitoring areas, and set these bags aside for inspection.
- Training team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
Shipping and Receiving Clerk(Full-time)
XPO Logistics
06.2018 - 07.2019
- Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
- Requisition and store shipping materials and supplies to maintain inventory of stock.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
- Determine shipping methods, routes, or rates for materials to be shipped.
- Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
- Compare shipping routes or methods to determine which have the least environmental impact.
Detail Assistant(Full-time)
JCPenney
08.2013 - 04.2018
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Prepare invoices, shipping documents, and contracts.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Compute total charges for merchandise or services and shipping charges.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Inspect outgoing work for compliance with customers' specifications.
- Check inventory records to determine availability of requested merchandise.
- Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- File copies of orders received, or post orders on records.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Adjust inventory records to reflect product movement.
- Recommend type of packing or labeling needed on order.
- Calculate and compile order-related statistics, and prepare reports for management.
Education
Associate in Mathematics - Mathematics
Georgia State University
Atlanta, GA05.2024
Skills
- Time management
- Problem Solving
- Communication
- Active Listening
- Critical Thinking
- leadership and Teamwork
- Inventory Report
- Threat Management
- Multi-Tasking and Prioritization
- Materials Knowledge
- Adaptable and Flexible
- Goal-Driven
Timeline
Transportation Security Officer (Full-time)
TSA
07.2019 - Current
Shipping and Receiving Clerk(Full-time)
XPO Logistics
06.2018 - 07.2019
Detail Assistant(Full-time)
JCPenney
08.2013 - 04.2018
Associate in Mathematics - Mathematics
Georgia State University
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