Quntion K. Garrett
Phoenix,AZ
Summary
Customer service professional with over 5 years of experience across insurance, education, and hospitality sectors. Expertise in resolving complex billing issues and maintaining accuracy in high-pressure environments. Demonstrated ability to enhance customer satisfaction through empathetic service and efficient problem-solving. Proficient in quickly adapting to new technologies and managing multiple tasks effectively.
Overview
10
10
years of professional experience
Work History
Customer Care Billing Specialist
State Farm
02.2024 - Current
- Handled 50+ inbound billing inquiries daily with professionalism and confidentiality.
- Collaborated with internal teams and agents to ensure issue resolution and customer satisfaction.
- Investigated and corrected billing discrepancies and account-related issues.
- Processed policy updates and payment transactions with 98% accuracy.
- Guided customers on billing plans, account changes, and policy options.
- Processed billing inquiries and resolved customer issues efficiently.
- Utilized billing software to generate invoices and track payments.
- Answered customer inquiries regarding billings, payments, account status.
- Provided support to other departments within the organization as needed.
Server
The Melting Pot
Phoenix, AZ
11.2023 - 06.2024
- Delivered high-quality service in a fast-paced dining environment.
- Collaborated with team members to maintain efficiency and enhance customer satisfaction.
- Balanced multiple tables and orders while ensuring guest preferences were met.
- Provided exceptional dining service in a high-volume, fine-dining environment.
- Handled customer feedback and resolved issues to enhance guest satisfaction.
Teacher's Assistant
Foundations Early Education Academy
Phoenix, AZ
01.2020 - 11.2023
- Managed daily classroom planning, documentation, and parent communication for up to 20 students.
- Ensured compliance with food safety and health regulations.
- Organized and executed purchasing and inventory for weekly meal planning.
- Enhanced multitasking and accuracy skills in a high-demand setting.
- Organized educational materials and classroom resources for effective learning environments.
- Helped students master learning concepts through one-on-one and small group tutoring.
Apple Advisor
Concentrix (Apple Account)
03.2016 - 11.2016
- Assisted customers with Apple product issues via high-volume inbound calls.
- Documented customer interactions while navigating multiple software systems.
- Resolved product and service issues following structured call flow procedures.
- Promoted Apple services with a solution-oriented approach.
- Maintained professionalism and confidentiality in all customer interactions.
Education
Bachelor of Arts - Communication & Business Management
Adams State University
Alamosa, CO05.2021
Associate of Arts - Communication
Phoenix College
Phoenix, AZ05.2017
High School Diploma -
Tempe High School
Tempe, AZ05.2014
Skills
- Customer communication and call handling
- Eligibility and benefits support
- Multi-system navigation and data entry
- Microsoft Office Suite (Word, Excel, Outlook)
- Conflict resolution and empathy
- Attention to detail and confidentiality
- Team collaboration and leadership
- Technical troubleshooting and problem solving
- Time management and multitasking
- Adaptability in fast-paced environments
- Process improvement and workflow optimization
- Billing software
- Payment processing
- Customer relationship management
- Data entry accuracy
- Attention to detail
- Analytical thinking
Timeline
Customer Care Billing Specialist
State Farm
02.2024 - Current
Server
The Melting Pot
11.2023 - 06.2024
Teacher's Assistant
Foundations Early Education Academy
01.2020 - 11.2023
Apple Advisor
Concentrix (Apple Account)
03.2016 - 11.2016
Bachelor of Arts - Communication & Business Management
Adams State University
Associate of Arts - Communication
Phoenix College
High School Diploma -
Tempe High School