Quoc D. NGUYEN
Houston
Summary
Skilled Heat Treatment Technician with comprehensive experience in performing various heat treatment processes like annealing, hardening, and tempering. Strong knowledge of using modern heating equipment, interpreting blueprints and meeting industry standards. Known for problem-solving abilities, technical skills, safety compliance and contribution to productivity improvement in previous roles.
Overview
25
25
years of professional experience
Work History
Heat Treatment Technician
Industrial Thermal Service
Westlake
10.2023 - Current
- Ensured that all safety regulations were followed while operating the furnace system.
- Monitored and adjusted equipment operation to maintain desired temperatures and times.
- Troubleshot operational problems with equipment and took corrective action when necessary.
- Utilized thermocouples and pyrometers to measure temperature during heat treatment cycles.
- Input accurate program numbers for computer-controlled systems.
- Loaded and unloaded materials from the furnaces per established procedures.
- Operated equipment and machinery according to safety guidelines.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Real Estate Agent
Keller Williams
Houston
03.2023 - Current
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Responded promptly to client inquiries via phone or email.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Liaised between sellers and buyers for profitable and efficient sales.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Managed real estate transactions from initiation to closing.
- Negotiated purchase agreements and contracts with buyers and sellers.
Owner
Blueprinted Paws
Pearland
04.2017 - Current
- Organized purchases and sales of animals to home and research facilities, considering factors such as cost, transportation requirements and desired uses.
- Managed all financial transactions associated with the sale of puppies.
- Monitored food intake, exercise levels, and overall health of puppies.
- Organized and maintained records of all puppy litters and their parents.
- Responded promptly to customer complaints or concerns regarding purchased animals.
- Created marketing materials such as brochures, flyers, and advertisements to attract potential customers.
- Injected females with prepared semen and biological samples for insemination.
- Provided guidance to owners on proper care for their new pet.
- Conducted research into canine genetics to ensure healthy litters.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Monitored animal health, administered vaccines and injections and took detailed notes on progress against wellness, behavioral, and breeding goals.
Assistant Manager
Pho Thai Binh Duong
Houston
10.2009 - 08.2015
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
General Cargo Account Representative
AMC Transport Inc.
New York
01.2006 - 08.2009
- Manage accounts for international shipments of general cargo into the U.S
- And Canada
- Extensive shipment cargo tracking and tracing from supplier door to consignee door
- Maintain and ensure company name and reputation by providing quality customer service and attention to every account
- Transmit documents to brokers and customers for U.S
- Customs entry
- Immediately customer notification of any shipment delays or holds
- Resolution for any issues that may occur upon transit of cargo with truckers, carriers, brokers, and warehouses
- Competitive rate researching to provide quality service and greater profit margins
- Account billing and invoicing
Import/Export Coordinator & Customer Service Representative
Excargo Services Inc.
Houston
01.2005 - 01.2006
- Office security - oversee guest entry, inbound trucks, and packages
- Generate financial reports, accounts receivable, and billing while resolving discrepancies at Port of Houston and local rail for import and export ocean containers
- Manage household and liquor goods entering/leaving the Gulf region
- Enter deliver orders into Citrix mainframe and trained new hires
- Oversee the needs & requirements of high revenue commercial accounts through extensive follow-up procedures
Export Coordinator/Export Customer Service
China Shipping (NA) Agency Co.
Houston
01.2001 - 01.2004
- Bill of lading entry into AS400 Mainframe system
- Ensure deadlines meet with U.S
- Customs, EDI Transmissions, vessel closings and filed wharfage with all West Coast vessels in a timely manner
- Manifest updated correctors in Qiva Trade Ship system and send telex manifest correctors overseas
- Entered all created B/L into Microsoft Access for internal tracking
- Appointed by upper management to be West Coast Coordinator
Export Documentation Agent
Solar Shipping Int'l Agency Company
Sugar Land
01.2000 - 12.2000
- Creating bills of lading documents for overseas cargo transport
- Build customer relations through direct customer support
- Implemented training course for new recruits-speeding profitability
- Utilized final loading lists for on board vessel verification of cargo
- Issuing corrections advisories and overseas telexes
Education
High School -
Pearland High School
Pearland, TX01.1998
Some College (No Degree) -
San Jacinto College
Pasadena, TXSkills
- Account Management
- Cargo Tracking
- Customer Service
- Document Transmission
- Issue Resolution
- Rate Researching
- Billing
- Invoicing
- Bilingual (English/Vietnamese)
- Typing (65 WPM)
- 10 Key
- Microsoft Word
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- Microsoft Works
- AS400
- QIVA Training
- HP3000
- D'CID (French Application)
- Orvis
- Temperature monitoring
- Equipment troubleshooting
- Heat treatment processes
- Safety compliance
- Thermocouple operation
- Inventory management
- Effective communication
- Problem solving
- Attention to detail
- Process documentation
Timeline
Heat Treatment Technician
Industrial Thermal Service
10.2023 - Current
Real Estate Agent
Keller Williams
03.2023 - Current
Owner
Blueprinted Paws
04.2017 - Current
Assistant Manager
Pho Thai Binh Duong
10.2009 - 08.2015
General Cargo Account Representative
AMC Transport Inc.
01.2006 - 08.2009
Import/Export Coordinator & Customer Service Representative
Excargo Services Inc.
01.2005 - 01.2006
Export Coordinator/Export Customer Service
China Shipping (NA) Agency Co.
01.2001 - 01.2004
Export Documentation Agent
Solar Shipping Int'l Agency Company
01.2000 - 12.2000
High School -
Pearland High School
Some College (No Degree) -
San Jacinto College