Quoc Le
San Francisco,CA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Computer Technician
UBreakiFix
Fremont, CA
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recovered critical information from data back ups to restore functionality.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
Cell Phone Repair Technician
BSR Shop
San Francisco
01.2014 - 01.2023
- Collaborated with team members to improve overall workflow, resulting in increased productivity.
- Assisted clients with troubleshooting issues over the phone, resolving problems without requiring in-person visits.
- Contributed to positive online reviews by consistently exceeding customer expectations for service quality.
- Trained new technicians on company-specific procedures, ensuring consistent service quality across the team.
Business Owner
BuySellRepairShop
San Francisco
01.2014 - 01.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Comcast Authorizer Dealer
Comcast
01.2012 - 01.2014
- Implemented a tracking system for authorization requests, increasing transparency and accountability within the team.
- Reduced errors in authorization documents by implementing a rigorous quality control process before submission.
- Interpreted home warranty plans and contract coverage.
- Served as a subject matter expert in providing guidance to both internal team members and external clients on authorization-related matters.
Education
Aramark
San Bruno08.2023
GED -
John Adams City College
San Francisco01.2001
Skills
- Computer Assembly
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
- System Upgrades
- Hardware Installation
- Device configuration
- Hardware and software installation
- Customer Service
- Hardware Repair
- Hardware troubleshooting
- Printers and Peripherals Installation
- Technical Support
- Printer setup
- System diagnostics
- Technical Analysis
- Email account set up
- Virus Removal
- System Testing
- Analytical Thinking
- Hardware Configuration
- Performance Optimization
- Network configuration
- PC refurbishment
- Wireless Networking
- Work Integrity
- Peripheral Repair
- Apple iOS
- Valid Driver's License
- Quality Assurance Controls
- Microsoft Office
- Parts Replacement
- Laptop Servicing
- Flexible Schedule
- Operating System Configuration
- Memory Installation
- Computer Networking
- Hardware and Software Configuration
Languages
Vietnamese
Limited Working
Timeline
Cell Phone Repair Technician
BSR Shop
01.2014 - 01.2023
Business Owner
BuySellRepairShop
01.2014 - 01.2023
Comcast Authorizer Dealer
Comcast
01.2012 - 01.2014
Computer Technician
UBreakiFix
Aramark
GED -
John Adams City College