Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Quoc Thinh Ho

Pompano beach

Summary

Dynamic and detail-oriented professional with experience at Florida International University, excelling in collaborative teamwork and effective time management. Proven ability to enhance student engagement through innovative teaching methods and maintain high customer satisfaction in fast-paced environments. Bilingual in Vietnamese and English, skilled in building professional connections and resolving conflicts efficiently.

Overview

7
7
years of professional experience

Work History

Work Study Student

Florida International University, MMC
01.2025 - Current
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Utilized professor office hours to clarify topics needing elaboration.
  • Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
  • Improved student engagement with interactive learning techniques.

Teacher's Assistant

Florida International University, Modesto A. Maidique Campus
01.2025 - Current
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Customer Service Cashier

Sumo Sushi
08.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Food Service Worker

Fivestar Premier Resident
04.2020 - 08.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.

Delivery Driver

DoorDash
06.2020 - 04.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.

Volunteer

Mua He Xanh - Bach Khoa
08.2018 - 08.2019
  • Assisted with special events and programs, such as funding events.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Work with members to prepare for supports (home supplies, food, school supplies).
  • Travel to countryside to provide supports.
  • Train team-building activities and apply them when on trip to countryside.

Education

No Degree - Biochemistry

Florida International University
Miami, FL
12-2027

Nursing

Broward College
Fort Lauderdale, FL
12-2023

Skills

  • Efficient at acquiring new skills
  • Effective time management
  • Optimistic mindset
  • Attention to detail
  • Active listening
  • Email and telephone etiquette
  • Client support
  • Implementation of safety measures
  • Scheduling appointments
  • Effective organizational skills
  • Computer skills
  • Microsoft Office proficiency
  • Systematic document control - Data management
  • Fundamental mathematics
  • Research and analysis
  • Strategic learning approaches
  • Proficient in Vietnamese language
  • Bilingual communication in Vietnamese and English - Skilled in bilingual interactions
  • Ethical decision-making
  • Collaborative teamwork
  • Building professional connections
  • Effective conflict resolution

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Music
  • Dancing
  • I like working with my hands and fixing things
  • Auto Repair/Restoration
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I like trying new recipes and food trends
  • Running
  • Artificial Intelligence (AI) and Machine Learning
  • Strategy Games
  • Blockchain Technology and Cryptocurrency
  • Personal Development and Self-Improvement

Timeline

Work Study Student

Florida International University, MMC
01.2025 - Current

Teacher's Assistant

Florida International University, Modesto A. Maidique Campus
01.2025 - Current

Customer Service Cashier

Sumo Sushi
08.2023 - Current

Delivery Driver

DoorDash
06.2020 - 04.2021

Food Service Worker

Fivestar Premier Resident
04.2020 - 08.2023

Volunteer

Mua He Xanh - Bach Khoa
08.2018 - 08.2019

No Degree - Biochemistry

Florida International University

Nursing

Broward College

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Quoc Thinh Ho