QUOCTIEN TRINH
Hebron,United States
Summary
With over 7 years of leadership and management experience spanning military and civilian sectors, this professional has demonstrated exceptional ability in enhancing productivity, workflow, and customer satisfaction. Skilled in team management, sales strategy development, and achieving operational excellence, they have consistently ranked among the top performers in challenging environments. Their bilingual proficiency and adeptness in communication, coupled with a strong background in administrative and customer service roles, position them as a dynamic leader ready to drive results and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
District Manager
Verizon
04.2023 - Current
- Oversaw CHICAGO LAND stores totaling 42 different locations
- Maintained top 10 districts in entire company
- Maintained 100% satisfaction score with customers and company standards
- Lead Sales seminar, with 2000+ attendees to develop and mentor, new sales strategy
- Building, developing, and mentoring your sales team
- Working through teams to teach, coach and follow our sales process with Every Guest Every Time
- Attracting and retaining top caliber employees
- Brand advocate for Victra
- Providing ongoing sales training and support for my team to exceed sales, retention, quality, and service objectives
- Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store
- Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully
- Developing and implementing sales tools and initiatives
- Maintaining the performance of stores by running retail inventory compliance
- Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports
- Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base
- Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
- Owning all guest escalations and providing a timely resolution
- Clearly communicating company objectives and priorities to team members and providing timely follow up
- Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.
Personal Trainer/Group Fitness Instructor
The Edge Fitness Clubs
01.2023 - 04.2023
- Teaches scheduled classes, beginning and ending on time; provides adequate warm-up, exercises, stretching, and cool down
- Instructs patrons on effective workout methods; explains proper techniques, demonstrates exercises; identifies different muscle groups, and teaches appropriate methods to strengthen specific muscles
- Prepares appropriate equipment, music, and handouts for each class
- Assists patrons, answers questions, and maintains a positive exercise experience for members and class participants
- Keeps management informed of customer and facility needs
- Ensures that safety standards are met, and that department and facility policies are adhered to
- Performs related duties as required
- During this time became top trainer in the company
- Hit monthly company sales goal.
US Navy
US Navy
02.2021 - 01.2023
- Oversaw 400 service members in Great Lakes Illinois, during the transition between commands
- In charge of work schedule to make sure service members were on time for work and shifts were on time
- Increased productivity and workflow so all service members well being were in order
- During the time in great lake's work productivity was increased by over 60%
- Groton, CT NAVAL SUB SCHOOL oversaw 800 service members
- Allowed service members to show up to duty on time and without tardiness
- First responder to any issue with scheduling, or mishaps
- Was awarded by the navy for outstanding leadership.
Restaurant Manager
Pho Saigon
07.2018 - 02.2021
- Assists the chef in the all food service operations and day-to-day operations of the kitchen
- Provides direction to kitchen staff, ensuring execution of all employee duties
- Monitors kitchen operations to ensure compliance with health and fire department regulations
- Ensures compliance with state, federal, and local food handling requirements and standards
- Assists in the implementation and management of kitchen and restaurant policies and procedures throughout scheduled shift
- Completes the duties of a line cook when needed, and is capable of performing the duties of all kitchen positions
- Ensures products are stored at the correct temperatures and the recipe books are up to date with current menu items, portions, and ingredients
- Ensures utilization of daily prep sheets and meat/fish yield sheets daily and that product counts are recorded accurately daily
- Participates in monthly inventory process
- Anticipates, identifies, and corrects any issues with inventory, systems, and staffing
- Monitors labor costs to attain budgeted goals within restaurant policies and procedures
- Oversees and approves training and development of kitchen staff
- Participates in the hiring process by conducting interviews and making hiring recommendations
- Assists in completion of all back-of-house employee 30-day and annual reviews.
Assistant Manager
Happy jacks
05.2017 - 07.2018
- Opening and closing of Ice Cream shop for the season
- Provide leadership to new and returning employees
- Role model efficiency and diligence for all Ice Cream Employees and Ice Cream Shift Supervisor expectations, use effective communication techniques, and provide outstanding customer service
- Directly responsible to Chief Operations Manager
- Responsible for overall quality control; teach employees why consistency of service and product is important and ensure all employees meet expectations and follow set standards
- Develop schedule, assisted by IC Shift Supervisors
- Approve changes presented by IC Sups (shift switches, dismissing employees early on slow days)
- Ensure Ice Cream Opening, Daily, Shift Change, Closing and Weekly Checklists, are being utilized by Employees and held to standard by IC Shift Supervisors
- Use Daily Logistics Reports and Memo Board to track calls/needs/issues, follow through
- Make Ice Cream Cakes as ordered, receive notifications from employees as orders are placed
- Troubleshoot staffing issues, difficult customers, mechanical issues, etc
- Act as contact person for machine maintenance, supply orders, and customers
- Refer to COO as needed
- Understand the necessity of in-the-moment feedback and follow the company's Employee Improvement Policy to address new and returning employee transgressions
- Use feedback from IC Shift Sups on employees, in confidence for annual Performance Reviews
- Collect employee and customer suggestions weekly, innovate what is beneficial
- Track inventory and budget of ice cream supplies, kitchen supplies, dry goods, paper products and soda
- Communicate with IC Shift Sups about who is placing orders and when
- Monitor and enforce all food safety regulations
- Be sure all necessary information is posted in building, and water samples are taken and delivered
- Responsible for training all staff in counting change boxes, register drawers, completing Daily Sheets, and Shift Supervisors doing register closeouts
- Facilitate the Emergency Action Plan in the event of incident or emergency, and inform higher management immediately
- Ensure sure Incident Reports are filled out and given to CEO
- Participate in ongoing Management Team trainings, typically held once a month.
Education
SUBMARINE DIVING -
Naval submarine school
09.2021
MACHINIST MATE A SCHOOL -
NAVSUB SCHOOL
09.2021
Diploma - High school
Mchenry Illinois
05.2021
Skills
- Retail Sales
- Facilities Maintenance
- Sales
- Customer Service
- Bilingual
- Negotiation
- Management
- Leadership
- Social Media Marketing
- Facilities Management
- Supervising Experience
- Team Management
- Administrative Experience
- Communication Skills
- Front Desk
- Microsoft Office
- Customer Satisfaction
- Training Development
- Budgeting
Personal Information
- Title: MANAGER
- Nationality: Vietnamese American
Hobbies and Interests
I love the nature, you can always find me hiking or walking my dogs on trails! Or you can find me in the kitchen where I'm
experimenting with new recipes and new flavors
Languages
Vietnamese
Native or Bilingual
Tagalog
Professional Working
English
Native or Bilingual
Bisaya
Professional Working
Korean
Limited Working
Timeline
District Manager
Verizon
04.2023 - Current
Personal Trainer/Group Fitness Instructor
The Edge Fitness Clubs
01.2023 - 04.2023
US Navy
US Navy
02.2021 - 01.2023
Restaurant Manager
Pho Saigon
07.2018 - 02.2021
Assistant Manager
Happy jacks
05.2017 - 07.2018
SUBMARINE DIVING -
Naval submarine school
MACHINIST MATE A SCHOOL -
NAVSUB SCHOOL
Diploma - High school
Mchenry Illinois
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group