QUOEDA PARKER
Southaven,MS
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hospitality Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
EDI INVOICING SPECIALIST (REMOTE)
FEDEX CORPORATE
Memphis, TN
12.2019 - Current
- Collaborated with other departments such as sales, marketing, operations, and IT to ensure successful implementation of revenue management initiatives.
- Coordinated with external vendors to ensure timely delivery of required documents and services.
- Created detailed documentation outlining the process flow of each EDI transaction.
- Evaluated customer requirements against current system capabilities and develop plans for any necessary modifications or enhancements.
- Participated in cross-functional team meetings to provide input into development strategies.
- Resolved invoice discrepancies by obtaining additional information from customers and vendors.
- Prepared monthly reports on accounts receivable aging and collections activities.
- Developed a system to track payment status of customer accounts.
- Managed collection efforts on past due accounts via phone calls, emails or letters.
- Responded promptly to customer inquiries regarding their accounts receivable balances.
- Analyzed sales data for trends and opportunities for improvement in billing procedures.
- Monitored workflow processes associated with invoice generation, payment processing, and cash application functions.
- Contacted vendors to follow up on late invoices.
- Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
- Expedited payments by verifying accuracy and currency of vendor information.
HAMPTON INN BY HILTON-FRONT OFFICE SUPERVISOR
Hilton Hotels Corporation
Memphis, TN
06.2018 - 12.2019
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Ensured compliance with safety regulations within the workplace environment.
- Managed payroll processing functions for all employees in the department.
- Created purchase orders to replenish stock items when necessary.
- Resolved customer complaints regarding products or services offered by the company.
- Provided technical support to staff members using computers or other electronic devices.
- Prepared documents required for legal proceedings such as contracts or agreements.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Directed and oversaw office personnel activities.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
DOUBLETREE BY HILTON MEMPHIS-MANAGER ON DUTY
COOPER HOTELS
Memphis, TN
09.2013 - 11.2019
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Reviewed daily sales reports to identify areas of improvement.
- Audited cash registers at the end of each shift for accuracy.
- Handled employee relations issues such as disciplinary action or terminations.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Investigated incidents reported by customers or staff members.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training and activities.
- Analyzed business performance data and forecasted business results for upper management.
- Created schedules for staff members according to business needs.
HAMPTON INN BY HILTON-GUEST SERVICE MANAGER
First Carolina Management
Memphis, TN
12.1998 - 08.2013
- Assisted in the recruitment, training and management of Guest Service staff.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Conducted regular performance reviews for guest service staff members.
- Created reports on daily transactions and sales activity for management review.
- Implemented new processes and systems to enhance the overall customer experience.
- Increased guest service scores on quarterly basis.
- Coordinated special events or activities related to guest services.
- Scheduled employees based on volume, demand patterns of the hotel needs.
- Negotiated contracts with vendors or suppliers when needed.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Scheduled space or equipment for special programs, meetings and conferences.
- Identified areas of improvement in order to maximize efficiency of operations.
HOLIDAY INN EXPRESS-HOUSEKEPING MANAGER
First Carolina Management
Memphis, TN
10.2010 - 08.2013
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
FRAYSER HIGH SCHOOL
Memphis, TN05-1992
Skills
- Property Management
- Strong Leadership
- Customer Service
- Celebrity Guest Support
- Community Relations
- Active Listening
- Reservations Management
- Problem-Solving Abilities
- Effective Communication
- Self Motivation
- Interpersonal Communication
- Time Management Abilities
- Attention to Detail
Certification
Oracle Specialist Certificate-Oracle University
Events Planning Certificate-Hilton University
Facilitation-Hilton University
Guest Service Manager Certificate-Hilton University
Timeline
EDI INVOICING SPECIALIST (REMOTE)
FEDEX CORPORATE
12.2019 - Current
HAMPTON INN BY HILTON-FRONT OFFICE SUPERVISOR
Hilton Hotels Corporation
06.2018 - 12.2019
DOUBLETREE BY HILTON MEMPHIS-MANAGER ON DUTY
COOPER HOTELS
09.2013 - 11.2019
HOLIDAY INN EXPRESS-HOUSEKEPING MANAGER
First Carolina Management
10.2010 - 08.2013
HAMPTON INN BY HILTON-GUEST SERVICE MANAGER
First Carolina Management
12.1998 - 08.2013
High School Diploma -
FRAYSER HIGH SCHOOL
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