Quon-J Helm
Oxon Hill,MD
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.Proven track record in training, sales enhancement, data analysis, and budget management. Adept at identifying trends, improving operational efficiency, and fostering positive customer relationships. Demonstrated ability to handle multiple responsibilities and deliver high-quality service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor / Front Desk Representative / Swim Instructor
Goldfish Swim School
Alexandria, VA
11.2023 - Current
- Oversee daily operations, ensuring smooth front desk and swim instruction activities
- Manage scheduling, customer inquiries, and service quality to enhance client satisfaction
- Train and mentor new staff members, promoting adherence to organizational standards.
Sales Associate
Victoria's Secret
Tysons, VA
09.2020 - 01.2023
- Assisted customers with product selection, maintaining store appearance, and managing returns
- Engaged customers to drive sales and exceed quotas, enhancing brand loyalty and satisfaction
- Analyzed sales data to develop strategies for inventory management and merchandising.
Tutor Consultant
Club Z Tutoring
Dulles, VA
03.2020 - 05.2020
- Provided academic support, assisting students with homework, test preparation, and study habits
- Communicated with parents to track student progress and address educational needs
- Developed individualized learning plans to improve student confidence and performance.
Consultant
Ocean Beauty
National Harbor, MD
06.2017 - 01.2020
- Guided customers in product selection, maintaining store presentation, and enhancing sales
- Provided personalized product recommendations and promoted additional services
- Organized merchandise displays and ensured a clean, inviting store environment.
Outreach Specialist
ALANA Organization
Canandaigua, NY
09.2018 - 12.2019
- Facilitated new membership, organized events, and managed monetary contributions
- Mentored students and connected them with resources, boosting organizational engagement
- Maintained confidential client information and developed outreach strategies to enhance brand visibility.
Cocktail Specialist / Waitress
Allure
Washington D.C.
06.2019 - 08.2019
- Delivered exceptional customer service, handled transactions, and promoted business events
- Managed bar operations during peak times, ensuring high standards of safety and service
- Built strong customer relationships to foster loyalty and repeat business.
Camp Counselor
Prince George's Parks and Recreation
Fort Washington, MD
07.2015 - 08.2015
- Implemented weekly schedules and managed camper behavior, ensuring a positive experience
- Applied emergency procedures and supported camp program activities.
Administrative Assistant
Suitland High School
Suitland, MD
09.2014 - 05.2015
- Managed phone systems, databases, and office supplies to support administrative functions
- Scheduled meetings, tracked performance data, and handled incoming communications.
Education
Associate Degree in Business Administration -
Prince Georges Community College
Skills
- Organizational & Analytical Skills
- Data analysis
- Market research
- Strategic planning
- Customer Service Excellence
- High-level communication
- Rapport building
- Issue resolution
- Technical Proficiency
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Financial Management
- Cash handling
- Transaction reconciliation
- Budget planning
- Operational Efficiency
- Stock management
- Sales optimization
- Staff training
- Strategic Planning
- Business Development
Certification
- CPR Certification 2023
- CPO Certification 2024
Timeline
Supervisor / Front Desk Representative / Swim Instructor
Goldfish Swim School
11.2023 - Current
Sales Associate
Victoria's Secret
09.2020 - 01.2023
Tutor Consultant
Club Z Tutoring
03.2020 - 05.2020
Cocktail Specialist / Waitress
Allure
06.2019 - 08.2019
Outreach Specialist
ALANA Organization
09.2018 - 12.2019
Consultant
Ocean Beauty
06.2017 - 01.2020
Camp Counselor
Prince George's Parks and Recreation
07.2015 - 08.2015
Administrative Assistant
Suitland High School
09.2014 - 05.2015
Associate Degree in Business Administration -
Prince Georges Community College
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