Quonaiah Body
Newark
Summary
Dynamic leader and communicator with proven experience in fostering team unity and enhancing customer satisfaction at Licking County Family YMCA and Applebee's. Excelled in problem-solving and creative program development, significantly improving operational efficiency. Skilled in CPR and compassionate communication, adept at promoting safety and positive engagement in fast-paced environments.
Strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Camp Counselor
Licking County Family Ymca
06.2023 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Applied sunscreen to campers
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Nursery Assistant
Licking County Family Ymca
06.2023 - 07.2024
- Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
- Enhanced children''s development by implementing age-appropriate educational activities and playtime.
- Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and staff members.
- Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
- Supported language development through regular storytelling sessions, sing-alongs, and rhyming games.
- Provided personalized care for infants and toddlers, attending to their specific feeding, diapering, and sleeping needs.
- Actively supervised outdoor playtime to ensure safety while encouraging physical activity and cooperative play among peers.
Carside Server
Applebee's Neighborhood Grill & Bar
11.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
08.2020 - 05.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Leader in Training
Licking County Family Ymca
06.2016 - 08.2019
- Enhanced team dynamics by conducting regular team-building activities and communication exercises.
- Promoted a culture of continuous improvement, leading to increased productivity and efficiency within the team.
- Collaborated with cross-functional teams to identify areas of opportunity for process improvement, driving organizational success.
- Achieved higher levels of customer satisfaction by establishing clear service standards and expectations for employees.
Education
Bachelor of Science in Nursing - Nursing
Muskingum University
New Concord, OH05-2027
High School Diploma -
Lakewood High School
Hebron, OH05.2022
Skills
- Problem-solving
- Time management
- Positive engagement
- Team leadership
- Effective communication
- Attention to detail
- CPR
- Creative mindset
- Creative and energetic
- Group leadership
- First aid
- Compassionate communication
Certification
- CPRAEDFirst Aid for Professional Rescuers and Health Care Providers – American Red Cross.
Timeline
Camp Counselor
Licking County Family Ymca
06.2023 - 08.2024
Nursery Assistant
Licking County Family Ymca
06.2023 - 07.2024
Carside Server
Applebee's Neighborhood Grill & Bar
11.2020 - 05.2022
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
08.2020 - 05.2022
Leader in Training
Licking County Family Ymca
06.2016 - 08.2019
Bachelor of Science in Nursing - Nursing
Muskingum University
High School Diploma -
Lakewood High School
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