Quonette Christian
Baltimore,MD
Summary
With extensive experience at Holly Hill Nursing Home, I excel in patient comfort and safety, leveraging leadership skills to enhance care quality. Proficient in Epic systems, I effectively manage patient records, ensuring accuracy and confidentiality. My ability to handle stress and communicate effectively drives successful outcomes in high-pressure environments, achieving a 30% improvement in patient satisfaction.
Overview
18
18
years of professional experience
Work History
CNA/GNA
Holly Hill Nursing Home
01.2023 - Current
- Assist with residents with Activities of Daily Living, Records vital signs, helps with mobility and repositioning to prevent bedsores, also maintains a clean and sanitary living environment, serves meals, documents resident information, and provides emotional support and companionship to residents and their families.
Observational Technician
UMMC
01.2019 - 01.2023
- Provides continuous observation and surveillance of assigned patients.Verbally redirects the patient from engaging in risk behaviors. Summons the nursing staff if the patient requires assistance by communication device or STAT Alert Alarm (if appropriate).
Phlebotomist/Medical Records Clerk
Dr. Green, Private Practice
Baltimore, MD
03.2014 - 05.2015
- Collected blood by venipuncture for processing, practiced proper patient identification, labeled specimens with patient correct name, practiced safe lab procedures, processed medical records to all proper facilities, retrieved patient charts for doctor review, processed all payments for medical records release and other administrative duties.
Office Assistant
Baltimore City Health Department
Baltimore, MD
03.2013 - 01.2014
- Coordinated patient appointment scheduling, retrieved and filed medical records for daily use, posted payments in billing accounts, created payment files for Lab Corp billing, processed clinic supplies, kept monthly record of billing payments, organized EOB’s by insurance companies, made copies of patient records for medical release, assisted patients with questions and concerns. Additional duties included data entry, filing, copying, faxing, etc.
Customer Service Manager
Walmart
Baltimore, MD
07.2008 - 01.2013
- Effectively managed 30-plus cashiers in their daily duties, participated in the recruitment, interviewing, and hiring of new associates, communicated effectively with customers, associates, and supervisors, effectively managed all cash registers with bill payment and customer checkout.
IEP Aide
Regeneration Project
Baltimore, MD
12.2007 - 01.2010
- Maintained a safe environment for students by providing crisis intervention when needed, escorted assigned students to all activities as indicated by their IEP, communicated all appropriate information through their daily therapeutic log in writing, provided a consistent and reliable supportive presence in the classroom.
Education
General Studies -
Baltimore City Community College
Baltimore01.2018
Certified Nursing Assistant (CNA) -
IT WORKS Learning Center
1217 W. Fayette street01.2018
Phlebotomy certification -
Allied Health
90 Painters Mill Rd01.2014
High School Diploma -
Sylvan Learning Center
405 Frederick Rd01.2001
Skills
- Patient comfort and safety
- Patient well-being
- Stress management
- Leadership
- Patient record management
- Medical terminology
- CPR certification
- Ahlers software proficiency
- Mastermind application knowledge
- Medisoft experience
- Beacon Lab Corp familiarity
- Avasure platform knowledge
- Point Click Care expertise
- Epic system proficiency
Licenses
CNA/GNA, A00178560
Timeline
CNA/GNA
Holly Hill Nursing Home
01.2023 - Current
Observational Technician
UMMC
01.2019 - 01.2023
Phlebotomist/Medical Records Clerk
Dr. Green, Private Practice
03.2014 - 05.2015
Office Assistant
Baltimore City Health Department
03.2013 - 01.2014
Customer Service Manager
Walmart
07.2008 - 01.2013
IEP Aide
Regeneration Project
12.2007 - 01.2010
General Studies -
Baltimore City Community College
Certified Nursing Assistant (CNA) -
IT WORKS Learning Center
Phlebotomy certification -
Allied Health
High School Diploma -
Sylvan Learning Center