Overview

Work History

Education

Skills

Timeline

Quoquese Skattebo-Jackson

Sacramento,CA

Overview

6

6

years of professional experience

Work History

Customer Service Representative

Pie Insurance

04.2022 - Current

Specialize in navigating the intricacies of process and policy life cycles with expertise and precision.
Utilize knowledge of Worker's Comp and the multiple systems we work with (ex: PPS, Insurity, Salesforce, Stripe, etc.) to accurately answer agency, policy, and billing questions.
Deliver timely and pertinent assistance to insureds and agents through both phone calls and email, with a diligent commitment to follow-up as needed.
Collaborate with co-workers to teach and learn new processes, ensuring we deliver quality customer experiences
Consistently meet personal, team and company goals in a team environment.

Customer Service Representative

Fortuna BMC

01.2020 - 09.2021

Maintained high quality customer service in high call volume setting
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
Navigated multiple computer systems and utilized search tools to find information daily.

Customer Service Representative

Faneuil

11.2018 - 01.2020

Handled calls in a high call volume setting related to referrals, authorizations, insurance verification, and claims
Worked with different insurance companies for patient benefits/claims such as Medi-Cal, Medicare, and other HMO/PPO health plans
Help facilitate the quality of calls by providing resources to peers.

Education

High School -

Foothill High School

Sacramento, CA

06.2016

Skills

Ability to consistently collaborate with team members
Comfortable solving issues independently

Positive influence among peers
Easily adaptable in changing environments

Timeline

Customer Service Representative

Pie Insurance

04.2022 - Current

Customer Service Representative

Fortuna BMC

01.2020 - 09.2021

Customer Service Representative

Faneuil

11.2018 - 01.2020

High School -

Foothill High School