QuoVadis Fanning
Decatur,United States
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at TPG LLC/Residence Inn by Marriott. Expert in organizational skills and customer service, I significantly improved efficiency and fostered community within the workplace. Achieved notable success in mentoring new hires, leading to a measurable increase in team performance.
Overview
14
14
years of professional experience
Work History
Hospitality Services Worker
TPG LLC/Residence Inn by Marriott
Decatur, GA
02.2021 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Reported defective products or machinery to supervisor.
- Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
Host
Taco Mac Restaurant
Decatur, GA
10.2013 - 12.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
Sales Associate
Efollett LLC/Georgia Perimeter -Ga State College
Clarkston, GA
04.2010 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Diploma - Massage Therapy
Georgia Medical Institute-Dekalb
Atlanta, GA02.2007
HS Diploma - English Literature
Alonzo A Crim
Atlanta, GA06.1990
Skills
- Cleaning
- Customer Service
- Restocking skills
- Customer Relations
- Inventory Stocking
- Teamwork and Collaboration
- Attention to Detail
- Following Instructions
- Workplace Safety
- Clear Communication
- Area and Facility Cleaning
- Calculations and Measurements
- Multitasking Abilities
- Organizational Skills
Timeline
Hospitality Services Worker
TPG LLC/Residence Inn by Marriott
02.2021 - Current
Host
Taco Mac Restaurant
10.2013 - 12.2015
Sales Associate
Efollett LLC/Georgia Perimeter -Ga State College
04.2010 - 09.2013
Diploma - Massage Therapy
Georgia Medical Institute-Dekalb
HS Diploma - English Literature
Alonzo A Crim