Allyse Grevious
Collingdale,PA
Summary
Results-driven professional seeking position as Management Customer Service. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Carrols Corporation
Holmes, PA
03.2022 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
General Manager
Ampler Pizza
Philadelphia, PA
11.2021 - 03.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Management Trainee
Sweetgreen
King of Prussia, PA
06.2021 - 11.2021
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Shift Manager
Kentucky Fried Chicken
Philadelphia, PA
10.2020 - 06.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed schedules, accepted time off requests and found coverage for short shifts
Supervisor
Lidl US
Philadelphia, PA
03.2020 - 10.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
Manager
M20 Burgers And Salads
Philadelphia, PA
12.2019 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Galley Supervisor
Entertainment Cruises
Philadelphia, PA
06.2019 - 12.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
City Carrier Assistant
USPS
Philadelphia, PA
03.2019 - 06.2019
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Worked closely with other employees in mail office and handled various administrative tasks.
Supervisor
Bridgeman Hospistality
Philadelphia, PA
07.2018 - 03.2019
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Supervisor
Parkhurst Dining
Gwynedd Valley, PA
05.2017 - 07.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
Head Fry Cook
Aramark
Philadelphia, PA
01.2016 - 05.2017
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked and restocked workstations and display cases.
Childcare Worker
Visionquest
Philadelphia, PA
02.2014 - 01.2016
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Supervisor
Bottom Dollar
Philadelphia, PA
10.2012 - 02.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Education
GED -
Community College of Philadelphia
Philadelphia, PA03.2009
Skills
- Sales Monitoring
- Shift Coverage
- Employee Coaching and Motivation
- Recruiting and Interviewing
- Managing Operations and Efficiency
- Managing Multiple Priorities
- Product and Service Knowledge
- Payroll Preparation
- Overseeing Employees
Timeline
Assistant Manager
Carrols Corporation
03.2022 - Current
General Manager
Ampler Pizza
11.2021 - 03.2022
Management Trainee
Sweetgreen
06.2021 - 11.2021
Shift Manager
Kentucky Fried Chicken
10.2020 - 06.2021
Supervisor
Lidl US
03.2020 - 10.2020
Manager
M20 Burgers And Salads
12.2019 - 03.2020
Galley Supervisor
Entertainment Cruises
06.2019 - 12.2019
City Carrier Assistant
USPS
03.2019 - 06.2019
Supervisor
Bridgeman Hospistality
07.2018 - 03.2019
Supervisor
Parkhurst Dining
05.2017 - 07.2018
Head Fry Cook
Aramark
01.2016 - 05.2017
Childcare Worker
Visionquest
02.2014 - 01.2016
Supervisor
Bottom Dollar
10.2012 - 02.2014
GED -
Community College of Philadelphia
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