Quratulain Qureshi
Dallas,TX
Overview
25
25
years of professional experience
Work History
Substitute Teacher (Sunday School)
EPIC( East Plano Islamic Center)
03.2020 - Current
- Increased student comprehension and engagement by utilizing differentiated interactive instruction methods incorporating real-world examples and hands-on activities
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Volunteered as Special Children's Aid
EPIC( East Plano Islamic Center)
01.2021 - Current
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Manager
Wayback Burgers - Murphy
10.2019 - 05.2022
- Computerized office activities. Studied processes, implemented cost reductions, and developed reporting procedures to streamline administrative workflow
- Accomplished multiple tasks efficiently within established timeframes.
- Resolved conflicts by actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees through training and new hire documentation.
- Monitored and analyzed business performance to identify areas for improvement and implemented necessary adjustments.
- Managed and motivated employees to maximize productivity and engagement.
- Communicated effectively with employees, suppliers, and stakeholders to align everyone towards established business goals.
- Maintained a professional, organized, clean, and safe work environment.
- Coordinated with the human resources department to handle payroll and maintain personnel databases.
- Utilized scheduling software and tools to optimize shifts and accommodate employee availability.
- Cultivated positive relationships with vendors to ensure timely and cost-effective supply of services and materials.
Customer Service Representatives
Galleria Mall - Los Angeles, CA
04.2002 - 03.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed
- Investigated and resolved customer inquiries and complaints quickly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Manager
Gold Italia - Los Angeles, CA
04.2000 - 05.2002
- Delivered energetic and attentive responses to customers both in-store and over the telephone, going above and beyond to meet their needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport, loyalty, and provide exceptional service.
- Assessed customer needs
- Organized racks and shelves to enhance store visual appeal and customer engagement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Provided assistance to customers by answering questions
Optical Technician
Pearl Vision - Los Angeles, CA
03.1999 - 04.2000
- Acted as a resource for customers, providing information and guidance related to insurance coverage and appointment logistics.
- Proactively followed up with customers to provide appointment reminders and address any additional concerns or questions.
Education
Hospitality Administration And Management -
El Camino College
Business Administration And Management -
De Anza College
Skills
- Time Management
- Leadership
- Organization
- Empathetic
- Coordinating
- Scheduling
- Detail Oriented
- Communicative
- Problem Resolution
- Responsible
- Computer Skills
- Implemented Safety Measures
Additional Information - Volunteer Work
- Food Packing: Participated in food packing initiatives, ensuring the distribution of meals to those in need.
- Ramadan Volunteering at East Plano Islamic Center.
- ICNA Volunteer: Collaborated with ICNA (Islamic Circle of North America) to support various volunteer initiatives, contributing to community service and outreach efforts.
- Visit Old Homes: Engaged in volunteer visits to elderly homes, providing companionship and support to senior residents.
- Organization of Classes: Assisted in organizing classes and educational programs to promote learning and personal development within the community.
- Donations: Facilitated donation drives and contributed to the collection and distribution of essential items to individuals and families in need.
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteered as Special Children's Aid
EPIC( East Plano Islamic Center)
01.2021 - Current
Substitute Teacher (Sunday School)
EPIC( East Plano Islamic Center)
03.2020 - Current
Manager
Wayback Burgers - Murphy
10.2019 - 05.2022
Customer Service Representatives
Galleria Mall - Los Angeles, CA
04.2002 - 03.2004
Manager
Gold Italia - Los Angeles, CA
04.2000 - 05.2002
Optical Technician
Pearl Vision - Los Angeles, CA
03.1999 - 04.2000
Hospitality Administration And Management -
El Camino College
Business Administration And Management -
De Anza College
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