Quratulain Sherazi
Brooklyn,NY
Summary
Language professional with administration experience ready to bring robust linguistic skills and cultural insights to role. Known for ensuring accurate and nuanced communication in high-pressure environments. Emphasizes collaboration and adaptability, making reliable team member who meets evolving needs. Proficient in simultaneous and consecutive interpretation, with focus on clear and precise translations.
Overview
16
16
years of professional experience
Work History
Urdu/Hindi/Punjabi Interpreter
Globo
01.2017 - Current
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Urdu/Hindi/Punjabi Interpreter
Cyracom
01.2016 - Current
- Completed CyraCom Interpreter certification for Urdu and Punjabi
- Interpreted for diverse field- Legal, medical, auto insurance, financial, public assistance eligibility interview, Medicaid and Medicare and other government agencies
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
Supervisor Cashier
PLS Check Cashiers
02.2012 - 09.2014
- Supervised 18 tellers during the shift
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited loan application, obtain appropriate documentation follow up and close loan accurately first time
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Collected, arranged, and input information into database system.
Teller/Customer Service Representative
Pay-O-Matic
02.2009 - 01.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Associate Degree -
Government Girls College Pakistan
Cyracom
Skills
Fluent Bilingualism
Intercultural Sensitivity
Subject matter expertise
Excellent Communication
Time Management
Multitasking
Organizational Skills
Teamwork and Collaboration
Client Support
Professional ethics
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Urdu/Hindi/Punjabi Interpreter
Globo
01.2017 - Current
Urdu/Hindi/Punjabi Interpreter
Cyracom
01.2016 - Current
Supervisor Cashier
PLS Check Cashiers
02.2012 - 09.2014
Teller/Customer Service Representative
Pay-O-Matic
02.2009 - 01.2012
Cyracom
Associate Degree -
Government Girls College Pakistan
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