Qury Bing
Charlotte,NC
Summary
Experienced administrative professional dedicated to delivering exceptional service to diverse clientele, supporting team members, and effectively managing multiple accounts. Known for tenacity and strong attention to detail, consistently striving to achieve results quickly while adhering to company guidelines. Prepared to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
RCA Specialist
US Bank
07.2021 - Current
- Researches key information about the customer and works closely with Wealth Management & Investment services partners to gather needed information to perform the Periodic Review.
- Ensures the customer is properly risk rated and the Periodic Review is supported by a concise, well written narrative and supporting documentation as required.
- Ensures all work follows applicable laws, rules, regulations, and corporate policies
- Reduce time spent on manual reporting tasks by 20% through the creation of automated reports utilizing SQL queries combined with Excel functions.
- Maintains a high level of compliance awareness and knowledge to effectively support CDDO and other related areas of responsibility
Quality Assurance Analyst
Indecomm
08.2020 - 07.2021
- Managed 300 loan pipeline to meet performance metrics monthly.
- Audited loan files for completeness and accuracy based on the client’s approved set of audit criteria.
- Maintained comprehensive knowledge of relevant compliance and fair lending procedures to ensure conformity to government regulations in the mortgage industry through HMDA compliance review.
- Responsible for client reporting which focuses on compliance trend analysis
- Analyzed credit documents including mortgage applications, credit history, income documents, and appraisals.
- Confirmed debt to income ratios, CLTV, and property values.
- Tracked trends and learning opportunities for assigned projects and made training suggestions as needed.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
Program Eligibility Specialist
Conduent
07.2019 - 08.2020
- Reviewed program applications submitted via mail or web portal.
- Using a computerized system, responded to customer inquiries in a call center support environment using standard call flow and procedures.
- Served as a reliable resource for clients, answering questions and resolving concerns regarding their eligibility status promptly.
- Resolved 85% of customer queries and complaints within their first call.
- Protected security of consumer account information.
- Ensured accuracy in data entry through meticulous attention to detail when inputting client information into electronic systems.
- Input all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Trained and assisted with directing new hires during department orientations.
- Provided comprehensive support to colleagues during high volume periods or staff absences; demonstrating adaptability and teamwork skills.
Remediation Specialist
US Bank Via Randstad Staffing
12.2018 - 04.2019
- Formulated and communicated risk management process to management and stakeholders.
- Worked with Anti Money Laundering Issues management team to identify red flags and escalate customer account discrepancies using sound judgement.
- Reviewed customer/client account information for potentially fraudulent activity including missing TIN and citizenship discrepancy.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Monitored and assessed emerging risks against current risk and compliance frameworks, as well as industry standards.
Mortgage Loan Processor
Wells Fargo
08.2015 - 12.2018
- Managed a high volume loan pipeline, consistently meeting or exceeding established processing timeframes for refinancing.
- Reviewed initial loan pre-approval and work with borrower to gather appropriate documentation needed for closing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with borrowers, Loan Officers, and Underwriters to obtain missing information and ensure loans are being processed with attention to detail.
- Verified loan documents including title insurance and verification of employment.
- Mediated any questions or concerns there may be between underwriter and borrower.
- Ensured that approval fell within the established lending guidelines and due dates in order for the borrower to get to closing.
Assistant Front Desk Manager
Hometown Suites
05.2014 - 01.2016
- Warmly greeted incoming guests, issued room keys and provided information. regarding policies and amenities.
- Used computer system NiteVision to balance transactions, generate accounting reports, and run nightly audit.
- Managed registration process, compute bills, took payment, and give correct refunds.
- Operated switchboard, took and transferred calls to appropriate rooms.
- Monitored office/hotel supplies and placed orders when necessary.
- Scheduled and managed shifts for housekeeping.
- Assisted management with payroll discrepancies.
- Checked rooms to assure they were properly cleaned by housekeeping and managed room status in system.
- Contacted housekeeping and/or maintenance department in a timely manner when problem was reported by guests.
- Assisted in staff training, ensuring consistent quality service to guests from all team members.
Education
Bachelor of Science - Diagnostic Medical Sonography
Southeastern College
Charlotte, NC2025
Associate Of Applied Arts -
Rowan-Cabarrus Community College
Salisbury, NC2015
Skills
- Proficient in SharePoint
- Excellent written & verbal communication skills
- Over 5 years experience with Microsoft Office, Excel, PowerPoint, Word
- Thorough understanding of applicable laws, regulations, financial services, and regulatory trends
- Skilled in SQL and Excel software
- Documentation Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of seven staff members.
- Achieved 85% customer satisfaction rate by completing inquiries and application approvals with accuracy and efficiency.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceQuote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
RCA Specialist
US Bank
07.2021 - Current
Quality Assurance Analyst
Indecomm
08.2020 - 07.2021
Program Eligibility Specialist
Conduent
07.2019 - 08.2020
Remediation Specialist
US Bank Via Randstad Staffing
12.2018 - 04.2019
Mortgage Loan Processor
Wells Fargo
08.2015 - 12.2018
Assistant Front Desk Manager
Hometown Suites
05.2014 - 01.2016
Bachelor of Science - Diagnostic Medical Sonography
Southeastern College
Associate Of Applied Arts -
Rowan-Cabarrus Community College
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