Qusai Abdelrahman
Chicago Ridge,Illinois
Summary
Versatile and results-oriented professional with a proven track record at Texas Roadside, adept in vehicle maintenance and repair, and excelling in high-stress customer service situations. Demonstrates exceptional teamwork and collaboration, alongside a strong work ethic, ensuring safety and efficiency. Achieved significant improvements in client satisfaction and operational safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
Texas Roadside
07.2023 - 02.2024
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Manger
SUBWAY®Restaurants
05.2021 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Construction Worker
Self-employeed
04.2020 - 03.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
Associate of Science - Biology
San Antonio College
San Antonio, TX12-2021
Skills
- Strong work ethic
- Towing equipment operation
- Safe driving practices
- Customer service
- Heavy lifting
- Stress tolerance
- Organization and planning
- Vehicle maintenance and repair
- Patience and empathy
- Safety management
- Defensive driving techniques
- Vehicle inspection
- Loading and unloading
- Multitasking Abilities
- Multitasking
- Excellent communication
- Reliability
- Time management
- Problem-solving
- Teamwork and collaboration
- Teamwork
- Problem-solving abilities
- GPS mapping
- OSHA 10 hour certification
Certification
- OSHA Certified
ACI tester certification
This certification is for personnel who test concrete in the field.
It is an entry level certification with no prerequisites. A working knowledge of the following ASTM standards is required for this certification:
ASTM C1064 Temperature of Freshly Mixed Concrete
ASTM C172 Sampling of Freshly Mixed Concrete
ASTM C143 Slump of Hydraulic Cement Concrete
ASTM C138 Unit Weight, Yield and Air Content (Gravimetric) of Concrete
ASTM C231 Air Content of Freshly Mixed Concrete by the Pressure Method
ASTM C173 Air Content of Freshly Mixed Concrete by the Volumetric Method
ASTM C31 Making and Curing Concrete Test Specimens in the Field
ACI will grant certification only to those applicants who meet both criteria:
A passing grade on the Written Examination; and
Successful completion of the ACI Performance Examination
Languages
Arabic
Native or Bilingual
Timeline
Tow Truck Driver
Texas Roadside
07.2023 - 02.2024
Manger
SUBWAY®Restaurants
05.2021 - 03.2023
Construction Worker
Self-employeed
04.2020 - 03.2021
- OSHA Certified
Associate of Science - Biology
San Antonio College
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