Qusai Al Horani
St. Louis,MO
Summary
Motivated and hands-on network engineering and cybersecurity enthusiast with a strong background in configuring CISCO equipment, troubleshooting IT infrastructure, and delivering exceptional customer support. Currently pursuing a Bachelor's degree in Computer Science with a focus on Cybersecurity at Webster University. Deeply passionate about expanding knowledge in the field and enhancing system efficiencies. Eager to embrace new technologies and committed to continuously improving skills to contribute effectively in the ever-evolving world of network engineering and cybersecurity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Helpdesk Associate (CBIZ Contractor)
Edward Jones
09.2024 - Current
- Troubleshoot Salesforce, printers, scanners, phones, and mobile apps
- Diagnose and resolve VPN (Zscaler) connectivity issues
- Manage and maintain Virtual Machines
- Utilize ServiceNow as a ticketing system to track and resolve IT incidents
Helpdesk Associate Intern
Edward Jones
06.2024 - 08.2024
- Assisted in troubleshooting various IT infrastructure components
- Provided technical support for end-users, ensuring efficient system functionality
- Gained hands-on experience in enterprise IT troubleshooting and customer service
Shift Lead
Starbucks
03.2022 - 08.2024
- Managed daily operations, customer interactions, and staff coordination
- Developed strong communication and problem-solving skills in a fast-paced environment
Education
Bachelor's - Computer Science (Cybersecurity Emphasis)
Webster University
05-2026
Associate Degree - Network Engineering
St. Louis Community College
05-2024
Skills
- Networking
- Cisco routers & switches configuration
- VPN (Zscaler)
- Network security
- Operating Systems
- Linux
- Windows
- IT Support
- Troubleshooting Salesforce
- Printers
- Scanners
- Phones
- Mobile apps
- Virtualization
- Managing and maintaining Virtual Machines
- Cloud & Security
- Cybersecurity principles
- Ticketing Systems
- ServiceNow
- Programming
- C
- Attention to detail
- Data analysis
- Decision-making
- Verbal and written communication
- Troubleshooting and diagnosis
- Search engine optimization
- Customer support
- Critical thinking
- Schedule management
- Project management
- Team collaboration
- Customer service
Certification
Doesn't have any Certifications but willing to get any Certificate if required
Additional Information
Strong customer service background with excellent communication skills, Passionate about learning new technologies and solving complex IT problems
Languages
Arabic
Native or Bilingual
Timeline
Helpdesk Associate (CBIZ Contractor)
Edward Jones
09.2024 - Current
Helpdesk Associate Intern
Edward Jones
06.2024 - 08.2024
Shift Lead
Starbucks
03.2022 - 08.2024
Bachelor's - Computer Science (Cybersecurity Emphasis)
Webster University
Associate Degree - Network Engineering
St. Louis Community College
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