Summary
Overview
Work History
Education
Skills
Timeline
Generic

Qusheida Fields

Orlando

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.

Overview

15
15
years of professional experience

Work History

Patient Services Representative

Orlando Health
06.2020 - Current
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
  • Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.

Patient Care Coordinator

Advent Health Daytona Beach
04.2016 - 04.2020
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Personal Care Assistant

Adel Health Care
02.2013 - 03.2015
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Personal-support-worker

Homestead Assisted Living
01.2010 - 01.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

Education

Bachelor of Science - History

Tougaloo College
Tougaloo, MS
05-2003

Skills

  • Insurance verification
  • Patient registration
  • Appointment scheduling
  • Patient confidentiality
  • Medical terminology
  • Medical billing
  • HIPAA compliance

Timeline

Patient Services Representative

Orlando Health
06.2020 - Current

Patient Care Coordinator

Advent Health Daytona Beach
04.2016 - 04.2020

Personal Care Assistant

Adel Health Care
02.2013 - 03.2015

Personal-support-worker

Homestead Assisted Living
01.2010 - 01.2013

Bachelor of Science - History

Tougaloo College

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Qusheida Fields