Qusheida Fields
Orlando
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
15
15
years of professional experience
Work History
Patient Services Representative
Orlando Health
06.2020 - Current
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
Patient Care Coordinator
Advent Health Daytona Beach
04.2016 - 04.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Personal Care Assistant
Adel Health Care
02.2013 - 03.2015
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Personal-support-worker
Homestead Assisted Living
01.2010 - 01.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
Bachelor of Science - History
Tougaloo College
Tougaloo, MS05-2003
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Medical billing
- HIPAA compliance
Timeline
Patient Services Representative
Orlando Health
06.2020 - Current
Patient Care Coordinator
Advent Health Daytona Beach
04.2016 - 04.2020
Personal Care Assistant
Adel Health Care
02.2013 - 03.2015
Personal-support-worker
Homestead Assisted Living
01.2010 - 01.2013
Bachelor of Science - History
Tougaloo College
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