Qusonia Edwards
Philadelphia
Summary
Dedicated professional with a strong track record in client advocacy and customer service. Skilled in educating clients about their rights and navigating complex situations, while maintaining organized case documentation. Committed to building strong relationships that enhance customer satisfaction and support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
particpate advocate
self inc
Philadelphia
09.2025 - Current
- Educated clients on their rights, obligations, and legal processes throughout cases.
- Managed case files and maintained thorough documentation for ongoing matters.
- Maintained up-to-date knowledge of changes in local, state and federal laws.
Residential Advisor (RA)
Lutheran Settlement House
Philadelphia
06.2022 - 04.2025
- Help with clients checks bags do rounds and R. A paperwork check emails
- Provided guidance and support to residents in daily living activities.
- Facilitated workshops on life skills and personal development.
- Coordinated housing arrangements and resources for residents in need.
Direct Support Professional
TOTAL HOME HEALTH
Philadelphia
04.2024 - 11.2024
- Helping clients with bathing shopping cooking cleaning and making sure they are in a safe environment
- Provided personal care and assistance to clients in daily activities.
- Facilitated communication between clients and healthcare professionals.
- Implemented care plans tailored to individual client needs.
Front End Manager
Forman Mills
Philadelphia
10.2023 - 10.2024
- Manage and work registers be able to send staff on breaks count drawers and replenish money when needed . Customer service which includes layaways and refund and exchanges also open and help close the store.
- Managed daily operations of front-end staff and customer service processes.
- Trained and mentored team members on customer engagement techniques.
Site Supervisor
King Family Enterprise LLC
Philadelphia
01.2022 - 07.2024
- Manage paperwork as well as monitoring the residents
- Supervised daily site operations and ensured compliance with safety regulations.
- Coordinated workflow among team members to maintain project timelines.
- Trained new staff on operational procedures and safety protocols.
Residential Advisor
Hope phl
Philadelphia
11.2022 - 04.2024
- I help monitor the cameras help the residents when needed help with cooking and straightening up the front desk as well as answering all calls.
- Supervised daily activities of residents in supportive housing environment.
- Facilitated communication between residents and staff for effective support.
- Implemented conflict resolution strategies to maintain a positive living atmosphere.
Cashier/Customer Service
Dollar Tree and Family Dollar
Philadelphia
04.2022 - 10.2023
- I help open and close the store rings up customer greet and help them with store items
- Assisted customers with product selections and answered inquiries promptly.
- Maintained clean and organized checkout areas for customer convenience.
- Processed customer transactions accurately and efficiently at retail locations.
Home Health Aide
Hands From The Heart Home Healthcare
Philadelphia
07.2023 - 09.2023
- Help clients with prepping food medicine reminder doctors appointments grocery shopping bath and help with bedding
Residential Aide Training
People Emergency Center - Gloria Place
Philadelphia
01.2011 - 10.2013
- Awareness and supervision of all clients and visitors in the building
- Making incidents reports of any and all unusual incidents and rule enforcement actions.
- Monitoring of all security rooms and offices
- Report residents who violate rules and regulations and supervisor
Home Health Aide
Home Instead Senior Care Personal care
Philadelphia
01.2009 - 12.2010
- Changed fed and bathed clients; attended to other personal and grooming needs such as combing hair, trimming nails, brushing teeth, passing bed pans, helping clients to the bathroom, (transferring to and from commodes)
- Maintained detailed records of patient care, condition, progress and complaints, making reports to supervisor
- Assisted with movement of clients in and out of beds, baths, wheel chairs and automobile
- Provided assistance with housekeeping needs such as cleaning of residence, laundry, grocery shopping, etc.
Teacher Aide
Powell Creative Kids 3
Philadelphia
01.2008 - 12.2010
- Assisted with care and supervision of children 24 months to 5 years
- Assisted teacher with getting classroom prepared for the day
- Helped teachers plan and implement pre-school activities
- Interacted with children on an individual and group basis
- Served meals in compliance with all city and state mandates
Teacher Aide
Childs Space
Philadelphia
01.2007 - 12.2009
- Assisted with care and supervision of children 24 months to 5 years old in classroom setting on trips etc
- Assisted teacher with getting classroom prepared for the day
- Helped teachers plan and implement pre-school activities
- Interacted with children individually and in groups served meals
Home Health Aide
Personal care
Philadelphia
01.2005 - 12.2009
- Attended to personal grooming needs such as combing hair, trimming nails, brushing teeth, passing bed pans, and helping clients to the bathroom, transferring to and from the commodes, and changed fed and bathed clients
- Maintained detailed records of patient care, condition progress and complaints, and reported information to supervisor
- Assisted with movement of clients in and out of beds, baths, wheelchairs and automobile
- Provide assistance with housekeeping needs such as cleaning of residence, laundry grocery shopping etc.
Sales Associate
Children's Place
Philadelphia
01.2005 - 12.2007
- Provided prompt, courteous service to all customers in retail environment
- Assisted with inventory and merchandise
- Maintained detailed knowledge of store merchandise.
- Responsible for cashier duties including cash and credit transactions, returns and exchanges
- Participated in store recovery after closing
Education
Hospitality Management - General educational development
Charleston job corp
Charleston, WV06-1999
High School -
Overbrook High School
Philadelphia05-1995
Skills
- Childcare
- Office management
- Teaching
- Meal Preparation
- Store management
- Cashiering
- Senior care
- Customer relationship management
- Marketing
- Developmental Disabilities Experience
- Sales
- Communication skills
- Retail sales
- Organizational skills
- Driving
- Cash register
- Customer service
- Classroom experience
- Restaurant experience
- Patient monitoring
- Cleaning
- Supervising experience
- Food Preparation
- Relationship management
- Hospitality
- Laundry
- Cash handling
- Hotel experience
- Home care
- Clerical experience
- Hair styling
- Special education
- Front desk
- Caregiving
- Leadership
- Client advocacy
- Case management
- Critical thinking
- Time management
- Risk assessment
- Effective communication
- Conflict resolution
- Team collaboration
- Adaptability in fast-paced environments
- Detailed record-keeping
- Reviewing documents
Certification
- RBT Certification
- Driver's License
- cpr certified
Timeline
particpate advocate
self inc
09.2025 - Current
Direct Support Professional
TOTAL HOME HEALTH
04.2024 - 11.2024
Front End Manager
Forman Mills
10.2023 - 10.2024
Home Health Aide
Hands From The Heart Home Healthcare
07.2023 - 09.2023
Residential Advisor
Hope phl
11.2022 - 04.2024
Residential Advisor (RA)
Lutheran Settlement House
06.2022 - 04.2025
Cashier/Customer Service
Dollar Tree and Family Dollar
04.2022 - 10.2023
Site Supervisor
King Family Enterprise LLC
01.2022 - 07.2024
Residential Aide Training
People Emergency Center - Gloria Place
01.2011 - 10.2013
Home Health Aide
Home Instead Senior Care Personal care
01.2009 - 12.2010
Teacher Aide
Powell Creative Kids 3
01.2008 - 12.2010
Teacher Aide
Childs Space
01.2007 - 12.2009
Home Health Aide
Personal care
01.2005 - 12.2009
Sales Associate
Children's Place
01.2005 - 12.2007
Hospitality Management - General educational development
Charleston job corp
High School -
Overbrook High School