QUWANDA Dean-Becker
Lula,GA
Summary
Orderly and committed professional,Vision driven-person. Offering over 20 years of solid skills in customer relations and resilience to handle challenges of fast- paced professional and manufacturing environments. Bringing detailed- oriented and decisive nature with sound judgement,good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on time and accurate clerical task. Over 20 years of experience as a person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules . Always handle frustrated customers with professionalism and positive attitude.
Overview
17
17
years of professional experience
Work History
Courier Driver
Cardinal Health
Buford,Ga
01.2024 - Current
- Deliver medical equipment using company transit van (non-CDL) to hospital customer locations (primarily the home of the hospital patient), and notify delivery status
- Empathy and compassion for customers/patients in every situation
- Load and unload packages and products from vehicles to the home
- Perform minor technical installation and de-installation in the home, and will troubleshoot technology in the home as the customer requires
- Maintain vehicles in proper working condition, proper cleanliness, minor maintenance tasks, and may perform minor roadside repairs
- Utilize handheld tablets for navigation and reporting status changes and inventory updates
- Ensuring that depot personnel have safe, efficient equipment and vehicles to perform delivery functions and provide support for a culture that strives toward continuous improvement in operations and in Environmental, Health and Safety
- Ensure quality service is provided to the customers and ensure prompt follow-through on customer correspondence, complaints and inquiries related to shipment of medical products and stock-on-hand
- Conduct equipment cleaning procedures at the Depot as volume demands require on various durable medical equipment
- Satisfactorily complete training and be responsible for Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authoritiesSupport and contribute in the development and implementation of innovative modifications to processes in order to improve the quality of service to our customers
Gage Technician
SKF
Buford,ga
05.2021 - Current
- Perform setup, maintenance and repairs of measuring and test equipment
- Use precision measuring equipment, general inspection measuring tools, standard hand tools, records, reports and computer
- Coordinates calibration of measuring and test equipment by outside sources.
- Optimized workflow through effective management of multiple projects concurrently within tight deadlines.
- Served as a subject matter expert in metrology, providing technical guidance and support to colleagues and management as needed.
- Maintained a well-organized gage inventory system, reducing downtime due to misplaced or unavailable tools.
Customer Service Agent
Teleperformance
Louisiana
05.2020 - 09.2021
- Telephone agent.
- Troubleshooting technical issues with computers and phones..
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Contacted customers to return routine and general calls promptly.
- Facilitated communications through management of inbound and outbound customer calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Security Officer / Security Guard
Lofton Security
Louisiana
07.2019 - 09.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms.
Crew Leader
OWENS Illinois
Atlanta
01.2015 - 08.2018
- Crew leader
- Great organization skills with an accurate attention to detail
- Ability to work without direction
- Motivated, self-starter
- Very process-minded and efficient, with strong communication abilities and current working knowledge of glass systems
- Read and understand blueprints, plans and shop drawings
- Tend conveyors to ensure that the continuous flow of material is maintained
- Provide general labor clean up
- Maintain good housekeeping conditions in work area and observe safety regulations and practices
- Work with other department personnel to clear jams that occur on the transfer conveyors
- Report equipment problems to Supervisor Staff
- Align resources in the plant's personnel (operators, mechanics, etc) to focus on all areas of the process center; i.e
- Quality assurance, furnace, machine repair, mold shop, general maintenance, cold end, and job change coordinator
- Reinforce positive team efforts and embrace Continuous Improvement concepts to ensure workers understand that their work activities are part of a whole and have an impact on the operation and common goals
- Motivate the generation of ideas and initiatives by discussing them on multi-disciplinary teams
- Define initiatives and operations goals with input from other plant personnel to improve overall performance
- Develop technical specialized skills and knowledge, as well as teamwork, continuous improvement, and discipline strengths
- Develop multidisciplinary knowledge and skills, and awareness of customer-oriented common goals and achievements
- Make sure local and contractual agreements are followed
- Responsible for all audit compliance for Quality, Safety, GMP, Procedures, Swabbing, and Forming
- Ensure correct use of safety equipment and that company safety policies are followed.
Print Operator
Bindery Department
Atlanta
11.2006 - 02.2015
- Responsible for operating and tending printing presses
- Performs traditional printing methods, such as offset
- Operated printing machine
- Ran several presses with different size and color capacities
- Prepared machines for printing
- Installed the printing plate with the images to be printed
- Inked the presses, loaded paper, and adjusted the press to the paper size
- Ensured that paper and ink met specifications
- Adjusted the flow of ink to the inking rollers accordingly
- Guided paper through the press cylinders and adjusted feed and tensions
- Monitored their operation and kept the paper feeders well stocked
- Made adjustments to manage ink distribution, speed, and temperature in the drying chamber
- Corrected paper tears or jams
- Searched for and corrected problems
- Made quick corrections to avoid expensive losses of paper and ink
- Pulled sheets to check for printing imperfections
- Set up, monitored, and adjusted the printing process on a control panel and computer monitor
- Oiled and cleaned the presses and made minor repairs
- Performed preventive maintenance
- Performed digital, electrostatic, and ink-jet printing
- Transferred files, blended colors, and proofed images electronically using digital presses
- Moved bundles of printed signatures to skids and prepared them for delivery and delivered the skids to the staging area in the Bindery Department
- Assembly line, Prepress, installation, and maintenance.
Medical Office Manager
A Better View
Atlanta
09.2009 - 11.2013
- Responsible for the financial performance of the revenue cycle
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
- Coordination of the day to day operations of the practice
- Promoting excellent customer service by all levels of the staff
- Develops, implements, and maintains office policies and procedures
- Interviews, hires, and trains a productive medical office team and conducts performance reviews
- Maintains and manages all filing and organizational systems for the practice
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
- Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
- Coordinates staff meetings for administrative and clinical staff
- Coordinates logistics for internal and external meetings and conferences
- Ensures staffing is appropriate for day to day operations
- Assists in special projects
- Assists in recruiting clinicians.
Education
Associate's degree - Radiology
Lanier Technical College
Gainesville, GA02.2026
High school diploma -
Penn Foster
Arizona City, AZ05.2023
Associate Degree in Nursing - Medical Billing
Javelin Technical Center
Atlanta,ga12.2009
Skills
- CODING
- MANAGED CARE
- ORGANIZATION SKILLS
- Machine Operator
- Manufacturing
- Powerpoint
- Problem Solving
- Fast learner
- Data Entry
- Excel
- Time Management
- Microsoft Word
- Organizational Skills
- Management
- Sales
- Communications
- Quality Assurance
- Medical Office Management
- Ophthalmology Experience
- Insurance Verification
- Analysis skills
- Contracts
- Identity & access management
- Inventory control
- IOS,MAC OS
- Medical billing
- Project management
- Customer support
- Technical support
- Computer networking
- Leadership
- Windows
- Medicare
- Microsoft Access
- Kronos
- Recruiting
- Human Resources
- Root cause analysis
- Computer literacy
- Cash handling
- Documentation review
- Ophthalmology coding experience
- Familiarity with automated systems and business support
- Mentoring
- Accounting
- Workday
- Fraud prevention and detection
- Accounts payable
- Public relations
- Clinical laboratory experience
- Laboratory procedures
- Organizational skills
- Ophthalmology
- Medical terminology
- Project coordination
- Marketing
- QuickBooks
Timeline
Courier Driver
Cardinal Health
01.2024 - Current
Gage Technician
SKF
05.2021 - Current
Customer Service Agent
Teleperformance
05.2020 - 09.2021
Security Officer / Security Guard
Lofton Security
07.2019 - 09.2021
Crew Leader
OWENS Illinois
01.2015 - 08.2018
Medical Office Manager
A Better View
09.2009 - 11.2013
Print Operator
Bindery Department
11.2006 - 02.2015
Associate's degree - Radiology
Lanier Technical College
High school diploma -
Penn Foster
Associate Degree in Nursing - Medical Billing
Javelin Technical Center
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