Hi, I’m
Quwaun Carrillo
Ft Collins
Summary
Dynamic and adaptable professional with over 8 years of experience in fast-paced, client-focused environments. Proven track record of thriving in autonomous roles, implementing innovative solutions, and exceeding performance targets. Skilled at problem-solving under pressure and building lasting relationships across diverse industries.
Overview
11
years of professional experience
Work History
Magellan Health
Provider Service Associate
03.2022 - Current
Job overview
- Spearheaded process improvements, resulting in a 20% increase in provider satisfaction scores
- Autonomously managed complex cases across 50 states, demonstrating adaptability and problem-solving skills
- Implemented a new cross-functional collaboration system, reducing resolution time by 15%.
Health IQ
Medicare Relationship Manager
05.2021 - 04.2022
Job overview
- Developed and executed strategic plans that grew Medicare membership by 25% in 10 months
- Designed and led innovative sales team training, improving product knowledge scores by 30%
- Consistently exceeded sales targets by 15%, showcasing resilience and goal-oriented performance.
SelectQuote & Tiburon Insurance
Licensed Insurance Agent
08.2020 - 04.2022
Job overview
- Achieved top performer status by exceeding sales targets by 20% for 6 consecutive quarters
- Pioneered a new client consultation approach, increasing conversion rates by 18%
- Navigated complex regulatory landscapes across 20 states, demonstrating adaptability and grit.
Madwire/Marketing360
Digital Marketing Consultant
01.2017 - 08.2020
Job overview
- Secured high-value deals ($5K-$20K) by developing innovative, tailored marketing strategies
- Implemented a new project management system, improving team efficiency by 25%
- Consistently exceeded monthly sales targets by 30%, showcasing resilience and determination.
Honda of Greeley
Sales & Service Specialist
10.2013 - 12.2017
Job overview
- Consistently achieved 15+ vehicle sales per month in a highly competitive environment
- Developed and implemented a new customer follow-up system, increasing repeat business by 22%
- Received 'Employee of the Year' award for outstanding performance and innovative sales techniques.
Education
Northeastern Junior CollegeSterling, CO
Associates in Business, Business Communications
05.2010
Skills
- Autonomous problem-solving
- Adaptability in fast-paced environments
- Strategic planning and goal achievement
- Relationship building and client retention
- Innovative process improvement
- Customer service focus
- HIPAA Compliance
- Strong Organization
- Healthcare Industry Knowledge
- Data entry proficiency
- Provider Relations
- Problem-Solving
Timeline
Provider Service Associate
Magellan Health
03.2022 - Current
Medicare Relationship Manager
Health IQ
05.2021 - 04.2022
Licensed Insurance Agent
SelectQuote & Tiburon Insurance
08.2020 - 04.2022
Digital Marketing Consultant
Madwire/Marketing360
01.2017 - 08.2020
Sales & Service Specialist
Honda of Greeley
10.2013 - 12.2017
Northeastern Junior College
Associates in Business, Business Communications
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