Quwayne Patterson
Brooklyn,NY
Summary
Motivated Healthcare administrative professional with more than ten years of hospital experience and history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
House Coordinator/PBX Switchboard Operator
Kingsbrook Jewish Medical
New York
04.2011 - Current
- Responsible for ensuring compliance with federal regulations Kronos, HIPPA, JCAHO, and hospital emergency policies and procedures
- Directly handles Patients complaints and assistance with addressing patient concerns, issues, grievances, and questions
- Operate multi telephone line system confirming accuracy and handle request of patient’s history and demographics EMR (EAGLE/EPIC)
- Answered all service calls in this very high-volume office, handled all data entry and all basic office duties
- Performed minor troubleshooting on communications equipment to alleviate downtime.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Laboratory Assistant
Alliance Laboratory
New York
05.2020 - 07.2022
- Responsible for staff development, orientation, and in-service education
- Complete record logs and other administrative duties
- Troubleshoot any specimen related issues.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Obtained samples for testing following standard protocols.
- Implemented lab procedures to prevent errors and protect staff.
Assistant General Manager
Kentucky Fried Chicken
New York
06.2007 - 05.2011
- Ordered food items for sales, oversaw the inventory process including daily and monthly inventorying.
- Followed through on Food Safety guidelines, directly responsible for sanitary and safety procedures and record keeping.
- Handled cash accurately and prepared deposits.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted yearly profits through process optimization and improved training.
Education
Bachelor of Science - Health Care Management
State University of New York Canton
05.2023
Associate of Science - Science For Health Profession
City University of New York BMCC
New York, NY08.2018
Skills
- Administrative Support
- Critical Thinking
- Employee Labor Relations
- Employee Engagement
- policy & Procedure Administration
- Emergency Mgmt & Preparedness
- Interpersonal skills
Timeline
Laboratory Assistant
Alliance Laboratory
05.2020 - 07.2022
House Coordinator/PBX Switchboard Operator
Kingsbrook Jewish Medical
04.2011 - Current
Assistant General Manager
Kentucky Fried Chicken
06.2007 - 05.2011
Bachelor of Science - Health Care Management
State University of New York Canton
Associate of Science - Science For Health Profession
City University of New York BMCC
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