QUWAYNE PATTERSON
Brooklyn,NY
Summary
Motivated Healthcare administrative professional with more than ten years of hospital experience and history of meeting company strategic operating plans and objectives. Ensures compliance with regulatory agencies in accordance with internal and external requirements/regulations. Promotes effective patient safety and performance improvement initiatives to improve processes and outcomes of patient care.
Overview
28
28
years of professional experience
Work History
Human Resources Intern
Maimonides Medical Center
Brooklyn, NY
01.2023 - Current
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Worked with HR team to coordinate company events.
- Created and updated tracking spreadsheets using MS Excel.
House Coordinator/PBX Switchboard Operator
Kingsbrook Jewish Medical
Brooklyn, NY
04.2011 - Current
- Responsible for ensuring compliance with federal regulations Kronos, HIPPA, JCAHO, and hospital emergency policies and procedures
- Directly handles Patients complaints and assistance with addressing patient concerns, issues, grievances, and questions
- Operate multi telephone line system confirming accuracy and handle request of patient's history and demographics EHR (EAGLE/EPIC)
- Answered all service calls in this very high-volume office, handled all data entry and all basic office duties
- Performed minor troubleshooting on communications equipment to alleviate downtime
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Laboratory Assistant
Alliance Laboratory
Brooklyn, NY
05.2020 - 01.2023
- Oversees staff development, orientation, and in-service education
- Complete record logs and other administrative duties
- Facilitates a multidisciplinary approach to issue resolution and process improvement
- Tracked collected specimens by initialing, dating and noting times of collection
- Collaborates with all departments/services on performance improvement initiatives
- Develops and articulates short and long term strategic for areas of responsibility.
Delegate
SEIU United Healthcare Workers East
New York, NY
05.2012 - 08.2021
- Investigate situation and determine if union action needs to be taken
- Mobilizing and organizing members
- Weingarten Rights representative
- Completing grievances informal and formal.
Assistant General Manager
Kentucky Fried Chicken
New York
06.2007 - 05.2011
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Followed through on Food Safety guidelines, directly responsible for sanitary and safety procedures and record keeping
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement
- Mentored and motivated team members to achieve challenging business goals
- Enforced quality assurance protocols to deliver ideal customer experiences
- Managed team schedule with eye for coverage needs and individual strengths
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Boosted yearly profits through process optimization and improved training.
Education
Bachelor of Science - Health Care Management
State University of New York Canton
05.2023
Associate of Science - Science For Health Profession
City University of New York BMCC
08.2018
Skills
- Administrative Support
- Critical Thinking
- Employee Labor Relations
- Employee Engagement
- Policy & Procedure Administration
- Emergency Management & Preparedness
- Interpersonal skills
- Time Management
- HR Support
Timeline
Human Resources Intern
Maimonides Medical Center
01.2023 - Current
Laboratory Assistant
Alliance Laboratory
05.2020 - 01.2023
Delegate
SEIU United Healthcare Workers East
05.2012 - 08.2021
House Coordinator/PBX Switchboard Operator
Kingsbrook Jewish Medical
04.2011 - Current
Assistant General Manager
Kentucky Fried Chicken
06.2007 - 05.2011
Bachelor of Science - Health Care Management
State University of New York Canton
Associate of Science - Science For Health Profession
City University of New York BMCC
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