Quy Lieu
Chicago,IL
Summary
Dynamic Server Assistant Manager at 2 Asian Brothers with a strong work ethic and exceptional customer service skills. Enhanced guest satisfaction through effective team training and streamlined operations. Proficient in inventory management and committed to maintaining cleanliness standards, ensuring a welcoming dining experience for all patrons.
Overview
9
9
years of professional experience
Work History
Server Assistant Manager
2 Asian Brothers
09.2016 - 05.2023
- Supervised daily operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new staff on restaurant procedures and service standards.
- Implemented strategies to enhance team performance and improve guest satisfaction scores.
- Coordinated with kitchen staff to streamline order processes and reduce turnaround time.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed inventory levels, ensuring adequate supplies while minimizing waste through effective ordering practices.
Engineer
Strange Engineering
05.2023 - 03.2024
- Collaborated with cross-functional teams to support project development and execution.
- Participated in workshops to enhance technical skills and industry knowledge.
- Utilized CAD software for developing technical drawings and designs.
Server
Rivers Casino Des Plaines
03.2024 - 10.2024
- Adapted quickly to changing demands and priorities in fast-paced environment.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supported team members during peak hours to maintain efficient service flow.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Windcreek Chicago Southland
10.2024 - Current
- Provided exceptional customer service by attentively addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Learned menu items thoroughly to offer informed recommendations to guests.
- Handled cash and processed transactions accurately, ensuring a smooth checkout process.
- Participated in training sessions to develop skills in food safety and hygiene practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Amundsen High School
5110 N Damen Ave, Chicago, IL 60625Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Menu memorization
- Team collaboration
- Supply restocking
- Food safety practices
- Inventory management
Languages
Chinese (Cantonese)
Professional Working
English
Full Professional
Vietnamese
Limited Working
Timeline
Server
Windcreek Chicago Southland
10.2024 - Current
Server
Rivers Casino Des Plaines
03.2024 - 10.2024
Engineer
Strange Engineering
05.2023 - 03.2024
Server Assistant Manager
2 Asian Brothers
09.2016 - 05.2023
High School Diploma -
Amundsen High School