QUY NGUYEN
Houston,TX
Summary
To secure a challenging position in assisting and connecting the individuals to services as professional's customer service to expand learnings, knowledge, and skills. Desire to make the greatest changes to penetrate in improving mental health services for Indigenous youth. There is nothing late to get to help the others to have a better life. As Result-oriented, organized, and motivated person, purpose is to work with all effort to maximize the experiences to fulfill the requirements.
Overview
13
13
years of professional experience
Work History
Sale Associate and Healer
AJ Gratitude, LLC
09.2022 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Assisted client in Healing Activities
Customer service manager
One Agent Services LLC
06.2020 - Current
- Support Client to solve the problems in payments, underwriting issues or any further assistances in the insurance policy
- Manage Documents/ Files/ Audit
- Manage Client communication platform
- Provide Marketing Strategy to the team.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Administrative Assistant
Sale Presentative, Nanako LLC
09.2021 - 11.2023
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Employment Account Assistant Intern
Van Phu Quy Co., Ltd
01.2011 - 06.2022
- Used advanced software to prepare documents, reports, and presentations.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
Co-owner
Pho 18
09.2017 - 03.2020
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Prepared annual budgets with controls to prevent overages.
- Improved operational efficiencies to reduce costs and improve productivity.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established foundational processes for business operations.
- Managed financial operations and investments to maximize profits and minimize costs.
- Directed market expansions to propel business forward, meet changing customer needs.
Accounting Bookkeeper
I Love Nails
09.2016 - 07.2017
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
Education
Master - Business Administration
Marshall University
Huntington, WV05.2016
Master - Business Administration
Marshall University
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Bachelor of Science - Business Administration - Global Business
Troy University
Troy, AL05.2014
Bachelor of Science - Business Administration - Global Business
2014
Skills
- Communication
- Skills
- Creative skills
- Computer skills
- Problem-solving
- Teamwork skills
- Organizational skills
- Quantitative
- Reasoning skills
- Motivation
- Time Management
- Reliability
- Adaptability
- EQ Management
- Writing Skill/ Content
Timeline
Sale Associate and Healer
AJ Gratitude, LLC
09.2022 - Current
Administrative Assistant
Sale Presentative, Nanako LLC
09.2021 - 11.2023
Customer service manager
One Agent Services LLC
06.2020 - Current
Co-owner
Pho 18
09.2017 - 03.2020
Accounting Bookkeeper
I Love Nails
09.2016 - 07.2017
Employment Account Assistant Intern
Van Phu Quy Co., Ltd
01.2011 - 06.2022
Master - Business Administration
Marshall University
Master - Business Administration
Marshall University
Bachelor of Science - Business Administration - Global Business
Troy University
Bachelor of Science - Business Administration - Global Business
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