Quyen Nong
Sacramento,CA
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Experienced with providing quality in-home care and support to clients. Utilizes empathy and patience to assist with daily activities and promote client dignity. Strong understanding of health and safety protocols, ensuring secure and nurturing environment for those in need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Cocomilk Cafe
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased team productivity with effective communication and coordination of tasks.
IHSS Care Provider
Cau Vong
03.2022 - 08.2023
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted disabled clients to support independence and well-being.
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
- Provided mobility assistance such as walking and regular exercising.
- Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care.
Education
Bachelor of Science - Health Sciences
Sacramento State
Sacramento, CA05-2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
- Problem-solving
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Cocomilk Cafe
10.2023 - Current
IHSS Care Provider
Cau Vong
03.2022 - 08.2023
Bachelor of Science - Health Sciences
Sacramento State
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