Quyen Tran

A highly dedicated and customer-focused server with over 5 years of experience in providing exceptional service in fast-paced dining environments. Skilled at multitasking, managing guest interactions, and delivering a high level of hospitality. Adept at efficiently handling orders, resolving guest concerns, and contributing to a positive dining experience. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.

• Greet and provide a welcoming environment for guests.
• Take accurate food and beverage orders and relay them to kitchen staff or bartenders.
• Serve food and drinks in a timely manner, ensuring accuracy and guest satisfaction.
• Knowledgeable with the restaurant's menu, allergies, and common diets.
• Provide recommendations to guests based on their preferences.
• Upsell additional menu items, beverages, and desserts to increase revenue.
• Ensure tables are clean, properly set, and well-stocked before and after each shift.
• Handle guest complaints or concerns with a positive attitude and escalate issues to management if needed.
• Process payments, including handling cash, credit cards, and any applicable discounts or promotions.
• Follow all health and safety guidelines, including proper food handling and sanitation procedures.
• Collaborate with other staff members to ensure smooth service flow and assist with clearing tables and refilling drinks.
• Knowledgeable thoroughly about the menu as well as the cuisine to provide guests a smooth dining experience.
• Greet guests warmly and courteously as they enter the restaurant.
• Manage guest seating arrangements and waitlists to optimize table turnover.
• Escort guests to their assigned tables and provide them with menus.
• Communicate with servers about special guest needs, including allergies, birthdays, or large parties.
• Manage reservations via phone or reservation systems (e.g., OpenTable, Resy).
• Answer phone calls, take reservations, and respond to guest inquiries regarding menu items, hours, or location.

• Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
• Food Handler Certificate (FHC) - American National Standards Institute (ANSI).