Quyneshe Prayer
Batesville,MS
Summary
Accomplished public relations professional with expert understanding of business needs, public perception and media practices. Helps companies and high profile individuals control narrative with strategic communications approaches. Persuasive, articulate relationship-builder. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Radial
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Records Clerk
Corecivic Inc.
10.2019 - 02.2022
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
- Released inmates.
- Follow-up on inmates court dates.
Enrollment/Billing Sr Representative
Cigna
09.2019 - 12.2020
- Prepares and reviews claims to ensure billing accuracy.
- Pursues collection activities to obtain reimbursement from payers and/or patients.
- Frequent follow up with payers and/or patients on outstanding accounts.
- Escalates delinquent and/or complex claims to Sr. Billing & Reimbursement Specialists for appropriate action.
- Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts.
- Works with internal/external customers, banks, vendors, and/or partners to resolve issues.
Correctional Officer
Corecivic
04.2019 - 08.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
Customer Communication Manager
U.S. Bank National Association
02.2017 - 01.2019
- Build customer loyalty and position a company as a trusted advisor using multiple communication mediums.
- Responsible for executing a solution-oriented sales approach for net new acquiring partnerships with both integrated and non-integrated partners.
- Responsible for establishing and maintaining a network of key industry contacts to facilitate lead generation to include cold calling and networking.
- Conducts onsite/telephone meetings and presentations with prospective MSPs, Agents, Referral Partners, ISVs/VARs and Payment Facilitators.
- Completes contract negotiations and secures commitment to a long term mutually beneficial relationship between the partner and Elavon.
Supply Chain Logistics Manager
Logistics Supply Chain
05.2016 - 03.2017
- Analyzing logistics data to refine the supply chain.
- Negotiating business relationships and communicating with suppliers and distributors.
- Provide operational support and guidance to ensure maximum productivity.
- Train and mentor employees, including reinforcement of safety guidelines.
- Report accidents and injuries and ensure proper treatment protocols are met.
- Create supply chain management strategies that increase efficiency and speed.
- Collaborate with other departments to close operational gaps.
- Balance safety, cost management and business growth then prepare and submit reports.
- Optimize warehouse functions.
- Handle communications and negotiations with suppliers.
Education
BBA - Business Administration And Management
Strayer University
Memphis12.2021
Skills
- Product Development
- Brand Management
- Marketing Collateral Development
- Communications Strategy
- Account Management
- Cold Calling
- Budgeting
- CRM Software
- Typing
- Documentation review
- Customer SUpport
- Recruiting
- Profit & Loss
- Customer Relationship Management (CRM)
- Inbound Call Management
- Delivery Tracking
- Information Verification
- Case Management
Education
other
Timeline
Customer Service Agent
Radial
03.2022 - Current
Records Clerk
Corecivic Inc.
10.2019 - 02.2022
Enrollment/Billing Sr Representative
Cigna
09.2019 - 12.2020
Correctional Officer
Corecivic
04.2019 - 08.2019
Customer Communication Manager
U.S. Bank National Association
02.2017 - 01.2019
Supply Chain Logistics Manager
Logistics Supply Chain
05.2016 - 03.2017
BBA - Business Administration And Management
Strayer University