Years of being good customer service staff
Quynh Dao
Hyattsville,MD
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Tiki Nail. Proven ability to enhance client satisfaction through effective appointment scheduling and attentive issue resolution. Skilled in cash handling and maintaining organized office environments, consistently delivering exceptional first impressions and fostering positive customer relationships.
Overview
2
2
Work History
Front Desk Receptionist
Tiki Nail
05.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Handled customer inquiries and resolved issues, enhancing overall client experience.
- Maintained accurate records of services rendered, supporting inventory management and billing processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Cashier/ Customer Service/ Sale
Boulangerie Pierre & Passetie
08.2018 - 02.2020
- Process transactions accurately using point-of-sale systems
- Provide excellent customer service to enhance shopping experience
- Maintain cleanliness and organization of checkout area
- Assist customers with product inquiries and recommendations
- Handle cash, credit, and returns with attention to detail
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - Liberal Studies Elementary Education
Golden West Community College
Huntington Beach, CA12.2022
Associate of Science - Liberal Arts - Mathematics
Golden West Community College
Huntington Beach, CA12.2022
Associate of Arts - LibArts - Arts And Humanities
Golden West Community College
Huntington Beach, CA12.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Scheduling
- Appointment scheduling
- Office organization
Timeline
Front Desk Receptionist
Tiki Nail
05.2025 - Current
Cashier/ Customer Service/ Sale
Boulangerie Pierre & Passetie
08.2018 - 02.2020
Associate of Arts - Liberal Studies Elementary Education
Golden West Community College
Associate of Science - Liberal Arts - Mathematics
Golden West Community College
Associate of Arts - LibArts - Arts And Humanities
Golden West Community College