QUYNH LE
Katy,TX
Summary
Dynamic professional with 5 years of experience in executive support, team leadership, and diverse business operations, demonstrating expertise in office management, accounting, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and results-driven management skills, with a focus on operational efficiency and successful production strategies.
Overview
7
7
years of professional experience
Work History
Operation Manager
What A Room Home Furnitures
San Jose, CA
12.2017 - 10.2023
- Implemented streamlined workflows for purchases, returns, and goods receipt, resulting in heightened productivity and cost reduction.
- Demonstrated revenue-driving prowess by increasing sales from under $100,000 to over $150,000.
- Provided robust guidance to operational teams, emphasizing excellence in merchandise orders, product displays, and customer satisfaction.
- Effectively managed resources to ensure seamless execution of tasks related to purchases, returns, and product displays.
- Oversaw vendor relations, purchase orders, order tracking, and compliance, contributing to the organization's efficient and cost-effective acquisition of goods and services.
- Enforced rigorous measures in merchandise orders, damaged item exchanges, and product displays, surpassing customer expectations.
- Optimized inventory handling, order processes, and stock management for efficient purchase and return operations.
- Coordinated activities, fine-tuned delivery schedules, and improved delivery staff performance.
- Developed and managed budgets, identifying cost-saving opportunities while maintaining quality standards.
- Identified and mitigated operational risks to ensure business continuity.
- Continuously enhanced operational processes, improving efficiency in documentation, merchandise orders, and customer satisfaction.
- Fostered effective communication between departments and teams, cultivating a collaborative working environment.
- Monitored and addressed customer satisfaction, aligning operational processes to enhance the overall customer experience; and ensured compliance with regulations, standards, and policies, upholding integrity and best practices.
Coordinator, Team Marketing & Business Operations
Legion Inc.
Pleasanton, CA
09.2016 - 05.2017
- Acted as the Team Marketing & Business Operations liaison to divisional teams, such as field day-to-day questions from teams and handle requests for special reports, data, and sales tracking information
- Assisted with collaborative efforts surrounding the redesign of products to benefit teams
- Collected and organize all team manifests
- Collaborated with internal stakeholders to assist with marketing management
- Assisted in developing marketing materials for department meetings/workshops.
Education
Bachelor's Degree - Marketing
San Jose State University
05.2017
Skills
- Inventory Management
- Performance Reporting
- Marketing
- Logistics Oversight
- Customer Service
- Document Control
- Microsoft Office Expertise
- Decision-Making
- Team Building/Leadership
- Business Strategy Development
References
References available upon request.
Timeline
Operation Manager
What A Room Home Furnitures
12.2017 - 10.2023
Coordinator, Team Marketing & Business Operations
Legion Inc.
09.2016 - 05.2017
Bachelor's Degree - Marketing
San Jose State University
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