Quynh Nguyen

Assistant Manager

Support store operations, sales plans, profit margins, payroll, and P&L procedures.

Perform water testing, chemical balancing, and troubleshooting.

Conduct mechanical repairs on pool equipment.

Provide guidance on suction, pressure, and robotic pool cleaners.

Drive commercial and residential sales through professional, customer-focused service.

Recommend products and solutions to meet customer needs.

Maintain safety protocols and store standards.

Recruit, onboard, and train new team members.

Deliver excellent customer service in a welcoming environment.

Assist with merchandising, inventory control, and stock accuracy.

Complete opening/closing procedures, cash handling, and bank deposits.

Ensured the sales floor was neatly organized and properly zoned.

Placed all returned merchandise from guest service and fitting room back to the sales floor.

Performed impound to be able to push clothes out from the warehouse.

Returned overstocked merchandise back to the warehouse ensuring inventory is correct.

Assisted with front end with cashier, and promotion of the Target Red Card.

Greeted guests authentically and tailored interactions based on their needs.

Monitored sales metrics, inventory levels, and guest traffic trends.

Replenished and organized the sales floor for an inviting shopping experience.

Executed visual merchandising and planograms to maintain store standards.

Provided personalized recommendations in fitting rooms to enhance guest satisfaction.

Resolved guest issues using store tools and product knowledge.

Balanced guest engagement with tasks like transitions and sales plan execution.

Organized backroom aisles and fulfilled replenishment and guest requests.

Assisted with order pick-up and Drive-up.

Maintained compliance with safety, ethical, and promotional standards.

Established customer experience practices with internal and external customers.

Accurately rang up purchases and returns, and counted change per established procedures.

Promoted credit and loyalty programs.

Upheld merchandising philosophy and standards.

Processed and prepared merchandise for the sales floor.

Participated in store recovery as needed.

Performed duties as assigned, including backroom associate, cashier, and merchandiser.

Received and processed orders.

Packed orders for shipping in accordance with Retail Store Operations.

Assisted customers with store inquiries and answered phone calls.

Processed in-store and online payments for customers.

Restocked merchandise inventory and maintained product displays.

Ensured the cleanliness of the store before clocking out.

Collected orders and ensured consistency prior to delivery.

Performed quality assurance before handing out orders to customers.