Summary
Overview
Work History
Education
Skills
Awards
Timeline
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QUYVONNIE GARRICK

St Louis,MO

Summary

Seeking skill building position that will utilize my communication, strong teamwork and problem solving skills, and my ability to handle challenging situations while also promoting enhancement within company.

Overview

9
9
years of professional experience

Work History

Dispatcher

Charter Communications
01.2018 - Current
  • Ability to manage high volume calls effectively and within company's guidelines
  • Creating/building various work orders (trouble calls, SRO's, V9's)
  • Communicating with technicians, RSC leaders, field leaders and customers via email/phone/in-person/task messages/smart tools
  • Maintain records of job status on technicians by confirming estimated time of arrival every hour to provide up to date notifications to customers
  • Analyze open tickets with customers every hour to confirm satisfaction or de-escalate any existing issues by providing solutions in a timely and professional manner
  • Coordinate with local dispatchers and technicians to master mind solutions for high demand variables
  • Dispatching numerous tech's on a day to day basis to various cities to perform repairs and installs based upon customer demand throughout a shift
  • Authorize proper clock in times for technicians at the beginning of shift and report any missing personnel
  • Organize time frames for new service demands to ensure technicians are able to travel to the next task with integrity to customers expectations.

Cap 2 Associate

Walmart
01.2016 - 01.2017
  • Separated inventory onto different pallets in accordance to each department within store
  • Organized and stocked merchandise onto shelves throughout each department
  • Available for customers in-person for questions and/or directions
  • Unloaded products from merchandise truck for them to be organized and stocked.

Retail sales associate

Ross dress for less
01.2015 - 01.2016
  • Reviewed and resolved differences between accounting information and cash drawers
  • Restocked, arranged and organized merchandise throughout the store to drive product sales and maintain the company's environmental standards
  • Assisted customers to complete purchases, locate items and join rewards programs to promote loyalty, satisfaction and sales numbers
  • Investigated and resolved customer complaints to strengthen store reputation
  • Appointed a leadership role as a supervisor and key holder when management was unavailable
  • Mentored new team members on POS operations, company policies, and customer service strategies for retention and satisfaction.

Education

HIGH SCHOOL DIPLOMA -

GARNER MAGNET HIGH SCHOOL
Garner, NC

Skills

  • Completed and certified in all Field Operation: Lighthouse LMS training courses

Awards

  • QUARTERLY ACHIEVEMENT AWARDS FOR EXCEEDING CHARTER COMMUNICATION'S STANDARD BY REACHING TIME, ACCURACY AND EFFICIENCY GOALS.
  • APPRECIATION AWARDS FOR GOING THE EXTRA MILE TO ENSURE QUALITY SERVICE TO CUSTOMERS AND OFFER EXTENDED TIME FOR THE COMPANY'S NEEDS.

Timeline

Dispatcher

Charter Communications
01.2018 - Current

Cap 2 Associate

Walmart
01.2016 - 01.2017

Retail sales associate

Ross dress for less
01.2015 - 01.2016

HIGH SCHOOL DIPLOMA -

GARNER MAGNET HIGH SCHOOL

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QUYVONNIE GARRICK