Qwadryna Witherspoon
Huntsville,AL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
SCI Technology Inc.
11.2023 - Current
- Maintained Access Control
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Drivers License Examiner I
Alabama Law Enforcement Agency
09.2022 - 11.2023
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated accounts.
- Issued various permits and licenses such as out-of-state transfers as well as commercial licenses.
- Stayed up-to-date on Alabama laws and licensing requirements to complete accurate and efficient reviews.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Performed routine data entry or document management.
88H Cargo Specialist
United States Army Reserve
03.2015 - 03.2023
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Facilitated timely delivery of cargo by coordinating with transportation partners and monitoring shipment statuses.
- Implemented safety measures that reduced workplace accidents while maintaining a high level of productivity among personnel.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Sykes Inc.
07.2021 - 09.2022
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier
Sam's Club
04.2018 - 05.2021
- Processed refunds and exchanges in accordance with company policy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Helped customers complete purchases, locate items, and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assistant Manager
Eses Shoes
03.2016 - 03.2018
- Increased sales through effective merchandising strategies and targeted promotions.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Radio/TV Communication
Alabama State University
Montgomery, AL05.2020
Skills
- Government security clearance
- Military experience
- Access Control
- Reliable and Responsible
- Law Enforcement Collaboration
- Superior customer service
- Adaptable
Accomplishments
Published Research Article | Who has the "Right" to Use the N-Word? A Survey of Attitudes about the Acceptability of Using the N-Word and its Derivatives
King, W., Emanuel, R., Brown, X., Dingle, N., Lucas, V., Perkins, A., Turner, A., Whittington, D., & Witherspoon, Q. (2018). Who has the "Right" to Use the N-Word? A Survey of Attitudes about the Acceptability of Using the N-Word and its Derivatives. International Journal of Society, Culture & Language, 6(2), 47-58.
Certification
DoD Secret Clearance
Timeline
Security Officer
SCI Technology Inc.
11.2023 - Current
Drivers License Examiner I
Alabama Law Enforcement Agency
09.2022 - 11.2023
Customer Service Representative
Sykes Inc.
07.2021 - 09.2022
Cashier
Sam's Club
04.2018 - 05.2021
Assistant Manager
Eses Shoes
03.2016 - 03.2018
88H Cargo Specialist
United States Army Reserve
03.2015 - 03.2023
Bachelor of Arts - Radio/TV Communication
Alabama State University
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