QWALEUKE CLARK

• Monitored and controlled access through the service entrance, ensuring the safety and security of residents, staff, and visitors.
• Assisted with receiving, logging, and coordinating deliveries, packages, and vendor arrivals while maintaining accurate records.
• Provided courteous customer service to residents, contractors, and building personnel, addressing inquiries and directing individuals as needed.

•Greeted and assisted guests with a professional, welcoming demeanor, ensuring an exceptional first impression.

•Resolved guest complaints and service issues promptly and courteously, maintaining high satisfaction ratings.

•Trained new concierge and front desk staff on service standards and local knowledge

•Practiced outstanding customer service skills when greeting and interacting with residents and visitors.

•Utilized excellent surveillance skills to ensure security and safety.

•Maintained a clean and welcoming lobby area, contributing to positive first impressions for guests and residents