Qwamesha Ross
Houston,TX
Summary
Experienced in providing exceptional client support with a strong focus on customer satisfaction. Demonstrates excellent communication skills and the ability to multitask while delivering high-quality results. Highly organized and adaptable, capable of prioritizing tasks to meet challenges effectively. Motivated to contribute to an established company by leveraging customer service expertise and a strong work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FS Attendant
Holland Middle School
Houston, TX
08.2024 - Current
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Counseled clients on selecting appropriate foods based on their medical conditions or allergies.
- Inventoried kitchen supplies and equipment as needed for daily operations.
- Maintained a clean and organized work area while preparing meals according to dietary plans.
- Compiled reports containing nutritional information for specific foods and diets.
- Assisted dietitians with meal planning for special needs patients based on individual requirements.
- Developed educational materials about healthy eating habits for use in community outreach programs.
- Observed clients during meals to ensure they were following dietary guidelines.
- Attended staff meetings to discuss current trends in nutrition care and patient satisfaction ratings.
- Assisted in the development of nutrition education materials and programs to promote healthy eating habits.
- Instructed individuals on proper portion sizes, menu planning techniques, meal preparation methods.
- Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
Customer Service Member
Alight
Houston, TX
02.2017 - 11.2019
- Answered incoming calls promptly and directed them to the appropriate department or individual.
- Resolved conflicts between customers and store personnel in an effective manner.
- Updated existing customer accounts with relevant data from recent interactions.
- Generated reports summarizing daily activities for management review.
- Performed cashier duties such as processing credit card transactions and issuing receipts.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Scheduled meetings with prospective clients to discuss available products and services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Processed payments received from clients promptly according to established procedures.
Security Officer
Universal Protection Service
Houston, TX
01.2016 - 01.2017
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Operated communication systems between officers stationed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Verified photo IDs and tickets to allow guests passage.
- Guarded restricted areas to prevent unauthorized entry.
- Assisted in the development and implementation of security policies and procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification prior to granting entry into the building.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Maintained accurate logs of all security related activities.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
Customer Management Representative
NCO
Houston, TX
01.2013 - 12.2015
- Conducted outbound calls to new customers to introduce products and services and answer questions.
- Ensured customer satisfaction by providing accurate information and solutions to their issues.
- Assisted sales team with managing client accounts, including invoicing, payments and collection activities.
- Collaborated with other departments to ensure timely delivery of products and services.
- Processed orders accurately according to established guidelines within designated timelines.
- Assisted customers with product selection based on their individual needs and preferences.
- Researched and maintained knowledge of products, services, policies, procedures and regulations related to customer management.
- Resolved customer complaints quickly and professionally.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Managed customer accounts including billing and payment processing.
- Developed relationships with customers through proactive outreach, communication, and follow-up.
Education
Diploma -
Westfield High School
Houston, TXSkills
- Nutritional counseling
- Meal planning
- Dietary guidelines
- Food safety practices
- Nutritional reporting
- Nutrition education
- Dietary planning
- Meal preparation
- Food safety
- Portion control
- Client observation
- Safety awareness
- Educational material development
- Cleanliness and hygiene
- Cleaning procedures
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Health promotion
- Surveillance monitoring
- Incident reporting
- Access control
- Emergency response
- Conflict resolution
- Policy enforcement
- CCTV monitoring
- CCTV surveillance
- Threat management
- Personnel screening
- Report writing
- Investigative skills
- Data entry
- Call management
- Account management
- Communication skills
- Client outreach
- Sales closing
- Quality control
- Professional phone voice
- Call documentation skills
- Logging call information
- Appointment scheduling
- Product upselling
- Quality assurance
- Answering questions
- Customer relationship management
- Inbound phone calls
- Communicating with clients
- Customer account updates
- Verbal and written communication
- Technical troubleshooting
- Account updating
- Quality assurance controls
- Customer support
- Call logging
- Data gathering
- Problem-solving skills
- Building rapport
- [Software] CRM system expert
- [Number] WPM
- Sales expertise
- Gathering information
- Payment processing
- Call controlling
Certification
- Food Service Handler
References
References available upon request.
Timeline
FS Attendant
Holland Middle School
08.2024 - Current
Customer Service Member
Alight
02.2017 - 11.2019
Security Officer
Universal Protection Service
01.2016 - 01.2017
Customer Management Representative
NCO
01.2013 - 12.2015
Diploma -
Westfield High School
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