Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Qwanasha Carter

Qwanasha Carter

Ypsilanti,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Possesses strong interpersonal and relationship-building skills dedicated to integrating new clients effectively into the organization. Detail-oriented team player ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Operations Specialist

SAWC
Ann Arbor, MI
08.2023 - 12.2023
  • Identified needs of customers promptly and efficiently.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Analyzed customer feedback to improve operations processes and increase customer satisfaction.
  • Managed the floor making sure all tasks was completed and all clients needs was met.
  • Developed a effective work flow schedule increasing the client satisfactions and increase of clients entering the companies program.
  • Implemented new processes to streamline daily tasks, resulting in increased efficiency.
  • Assisted with the development of project plans for new initiatives or process improvements.

Client Specialist

Open Dealer Exchange
Farmington , MI
03.2022 - 06.2023
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Followed up with customers after completion of projects to ensure satisfaction with results.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Assisted other departments with resolving any outstanding client issues.
  • Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
  • Performed data entry tasks for client records management.
  • I helped developed a dashboard for the company to assist with a smooth workflow
  • Used Teams, Outlook and Salesforce daily to communicate with the managers and co-workers to inform them on appointments with the clients. I also communicated with the clients Outlook and hosted meetings via Teams to show new products and their functions this helped the company gain more clients
  • Trained new employees that helped with the project on how to use all the systems. Due to my excellent work the project transformed into a department within the company.
  • Assisted with several projects within the company when there was a need causing a smooth work flow.

Recruitment Specialist

Fastemp Staffing
Ypsilanti, MI
04.2021 - 01.2022
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Prepared or maintained employment records using human resources management system software.
  • Hired employees and processed hiring-related paperwork.
  • Scheduled or conducted new employee orientations.
  • Contacted all job applicants to inform them of their application status.
  • Scheduled in-person interviews for management review.

Education

High School Diploma -

Weaver High School
Hartford, CT
06.2014

Skills

  • Experience in Leadership
  • Improvement Plan Knowledge
  • Content Management Expertise
  • Planning and Coordination
  • Project Planning
  • Call Documentation
  • De-Escalation Techniques
  • Customer Service
  • Administrative and Office Support
  • Project Coordination
  • Schedule Coordination
  • Office Administration
  • Events Coordination
  • Administrative Support
  • Mail Handling
  • Relationship Development
  • Attention to Detail
  • Reporting and Documentation
  • MS Office
  • Goal Setting
  • Strategic Planning
  • Scheduling
  • Customer Follow-Up
  • Data Entry
  • Inbound and Outbound Calling
  • Client Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Specialist

SAWC
08.2023 - 12.2023

Client Specialist

Open Dealer Exchange
03.2022 - 06.2023

Recruitment Specialist

Fastemp Staffing
04.2021 - 01.2022

High School Diploma -

Weaver High School
Qwanasha Carter