Summary
Overview
Work History
Education
Skills
Timeline
Generic

Qwanesha Johnson

Olive Branch,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Inventory Specialist

Landau Uniforms
Olive Branch, MS
02.2022 - Current
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Customer Service Representative

Parkwood Healthcare
Olive Branch, MS
12.2017 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.

Shipping and Receiving Clerk

Heartside Foods
Byhalia, MS
05.2020 - 11.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Cashier Team Lead

Target
Olive Branch, MS
10.2019 - 04.2020
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.

Shipping and Receiving Associate

Thomas & Betts Corporation
Byhalia, MS
08.2016 - 04.2017
  • Updated database with changes in carrier status.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

Customer Service Representative

Milwaukee Tool
Olive Branch, MS
05.2013 - 07.2014
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

High School Diploma -

Olive Branch High School
Olive Branch, MS
05.2009

Skills

  • Contents Verification
  • Customer Preferences
  • Shortage Reports
  • Routing Determination
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Needs Assessment
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Ability to Be an Leader
  • Operational Efficiency
  • Sales Reporting

Timeline

Inventory Specialist

Landau Uniforms
02.2022 - Current

Shipping and Receiving Clerk

Heartside Foods
05.2020 - 11.2021

Cashier Team Lead

Target
10.2019 - 04.2020

Customer Service Representative

Parkwood Healthcare
12.2017 - 12.2021

Shipping and Receiving Associate

Thomas & Betts Corporation
08.2016 - 04.2017

Customer Service Representative

Milwaukee Tool
05.2013 - 07.2014

High School Diploma -

Olive Branch High School

Similar Profiles

CREATE PROFILE
Qwanesha Johnson