Summary
Overview
Work History
Education
Skills
Timeline
Generic

Qwarnee Clark

GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Covetrus
Hephzibah, GA
06.2022 - Current
  • Oversee processing of customer orders related to veterinary supplies and medications.
  • Provide clear, accurate information, and set expectations on delivery times and product availability.
  • Investigate and resolve issues such as missing shipments, damaged items, or incorrect invoices.
  • Help customers with account setup, pricing questions, and promotions.
  • Maintain accurate customer records in systems like Salesforce.
  • Handle returns, cancellations, and order modifications.
  • Troubleshoot issues such as shipping delays, billing errors, or system problems.
  • Used de-escalation techniques to manage upset clients, including tone control, clear communication, and problem-solving, reducing supervisor call transfers.

Customer Service Representative

Avantive Solutions
Augusta, GA
05.2020 - 04.2022
  • Managed order placement for qualifying members regarding over-the-counter and healthy food products.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained accurate records of customer payments using automated systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

High School Diploma -

TW JOSEY HIGH SCHOOL
Augusta, GA
05-2019

Skills

  • Account updating
  • Multi-tasking
  • Credit card payment processing
  • Active listening
  • Positive and professional
  • Customer relations
  • Order processing
  • Problem-solving abilities
  • Adaptive team player
  • Detail-oriented

Timeline

Customer Service Representative

Covetrus
06.2022 - Current

Customer Service Representative

Avantive Solutions
05.2020 - 04.2022

High School Diploma -

TW JOSEY HIGH SCHOOL

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